allbeauty.com allows returns of most items within 30 days of purchase by mail. Most grooming products and cosmetics cannot be returned for hygiene and safety reasons. Items must be in original packaging to qualify for a refund.
How returns work
You can return eligible items by mail. Start by registering your return through the online portal or by contacting Customer Service to request a manual returns form. Once you have received your shipping label, choose a carrier and mail your return. You will receive an email notification when your refund has been processed.
Exclusions and restrictions
allbeauty.com does not accept returns of grooming products and cosmetics that have been removed from their original wrapping or show signs of use. The retailer does not publish a list of other excluded categories.
Refunds
Refunds are issued to your original payment method or as account credit. You will receive email notification when your refund is processed. If you are returning an item without a receipt, you must provide proof of postage receipt to qualify for reimbursement.
Frequently asked questions
How long do I have to return an item?
You have 30 days from purchase to return eligible items to allbeauty.com. Items must be returned by mail using the retailer's return process.
Can I return cosmetics and grooming products?
No. allbeauty.com does not accept returns of grooming products and cosmetics, citing hygiene and safety concerns. These items cannot be refunded if they have been removed from original wrapping or show any signs of use.
Do I need my receipt to return an item?
A receipt is not always required. If you do not have your receipt, contact Customer Service to request a returns form and label. However, you will need to provide proof of postage receipt for your refund to be processed.
Is return shipping free?
The retailer's policy on free return shipping is conditional, but allbeauty.com does not specify the conditions on its published policy page.
What if my item arrives damaged or defective?
Contact Customer Service within 30 days with photographic evidence of the damage or defect. allbeauty.com will offer you a full refund or replacement, subject to availability.
Can I exchange an item instead of returning it?
Yes. Exchanges are available within 30 days for items that are faulty or damaged. You will receive a full refund or replacement, subject to availability.
How do I get my refund?
Your refund will be issued to your original payment method or as account credit. You will receive an email notification when the refund has been processed.