Lancôme allows returns within 30 days of purchase and provides free return shipping. Returns must be initiated online, and items should be sent back in original packaging when possible.
How returns work
To return an item, you initiate the return online to generate a pre-paid shipping label. You then pack the item in its original packaging if possible, include the return packing slip, and drop it off with your preferred mail carrier using the pre-paid label. Alternatively, you may use your own mail carrier and include an invoice copy, which you can obtain during the online return initiation process.
Exclusions and restrictions
Lancôme does not accept returns on final sale items, engraved or customized items, promotional gift items, or e-gift cards. The retailer also notes that its money-back guarantee applies only to purchases made directly from Lancôme and not from unauthorized retailers.
Refunds
Refunds are issued to your original payment method. The refund typically takes 3 to 5 business days to post to your account after the return is received and processed.
Frequently asked questions
How long do I have to return something to Lancôme?
You have 30 days from purchase to initiate a return with Lancôme.
Does Lancôme pay for return shipping?
Yes, Lancôme provides free return shipping. When you initiate your return online, you receive a pre-paid shipping label to use with your preferred mail carrier.
Do I need a receipt to return an item?
A receipt is required conditionally. If you use the pre-paid label provided during online return initiation, you do not need to provide a separate receipt. If you use your own mail carrier, you must include an invoice copy, which you can obtain when you initiate the return online.
Can I return items without the original packaging?
Original packaging is required conditionally. Lancôme asks that you pack items in original packaging if possible, but the retailer does not state an absolute requirement if original packaging is unavailable.
What items cannot be returned?
Final sale items, engraved items, promotional gift items, and e-gift cards are not eligible for return. Lancôme's money-back guarantee also applies only to purchases made directly from Lancôme, not from unauthorized retailers.
How long does it take to receive my refund?
After your return is received and processed, the refund will post to your original payment method within 3 to 5 business days.
Can I return a gift?
Promotional gift items purchased from Lancôme are not eligible for return. The retailer does not specify the return eligibility of non-promotional gifts.