simplehuman allows you to return most items within 30 days of purchase. Returns are free and go back via FedEx. Refunds are issued to your original payment method.
How returns work
To return an item, click the link to start your return process. Your return shipment will be handled through FedEx at no cost to you.
Exclusions and restrictions
Monogrammed products and personalized products are final sale and cannot be returned or exchanged. The retailer does not publish a broader list of exclusions.
Refunds
Refunds are credited to your original payment method. Processing takes up to 10 business days after simplehuman receives your return.
Frequently asked questions
How long do I have to return something?
You have 30 days from purchase to return an item to simplehuman.
Do I have to pay for return shipping?
No. simplehuman covers the cost of return shipping via FedEx.
Can I return monogrammed or personalized items?
No. Monogrammed and personalized products are final sale and cannot be returned or exchanged.
How will I get my refund?
Your refund will be issued to the original payment method you used at checkout.
How long does it take to get my refund?
Refunds are processed up to 10 business days after simplehuman receives your return.
Can I exchange an item instead of returning it?
simplehuman does not mention an exchange policy. Monogrammed and personalized items cannot be exchanged.