Shapellx allows returns within 30 days of purchase. Items must be in original packaging. Refunds are issued to your original payment method within 3 to 10 business days.
How returns work
You can return items by mail using a pre-paid USPS label or through Happy Returns carrier drop-off service, which requires no box or label (just a QR code). To start a return or exchange, email [email protected] with your SYSX order number. For mail returns, print the label from the email Shapellx sends and drop it off at USPS.
Exclusions and restrictions
Bras and underwear cannot be returned for hygienic and safety reasons. Damaged items reported outside the 30-day return window cannot be returned or refunded.
Refunds
Refunds are credited to your original payment method. Processing takes 3 to 10 business days after Shapellx receives your return.
Frequently asked questions
How long do I have to return an item?
You have 30 days from purchase to return or exchange most items. The 30-day window also applies if an item arrives damaged, but items reported as damaged after 30 days cannot be returned or refunded.
Can I return bras and underwear?
No. Bras and underwear are non-returnable for hygienic and safety reasons.
Do I need the original packaging?
Yes. Items must be in original packaging to be eligible for return.
What return methods are available?
You can return by mail using a pre-paid USPS label, or use Happy Returns carrier drop-off service. Happy Returns does not require you to provide a box or print a label. Instead, you use a QR code to complete the drop-off.
How do I request a return?
Email [email protected] with your SYSX order number to request a return or exchange. Shapellx will send you instructions and a pre-paid label (if returning by mail) or the QR code details (if using Happy Returns).
When will I get my refund?
Refunds are processed within 3 to 10 business days after Shapellx receives your return. The refund will be credited to the original payment method you used for your purchase.
What should I do if my item arrives damaged?
Send a photo of the damaged item to [email protected] along with your order number. If you report the damage within 30 days, you may be eligible for a return or refund. Damage reported after 30 days cannot be returned or refunded.