Sgt Grit Marine Specialties allows returns within 60 days of purchase. You must return items by mail using a prepaid USPS label and complete a Return Merchandise Form. The retailer refunds USPS shipping fees but you pay the initial cost to send the package back.
How returns work
Returns are accepted by mail only via prepaid USPS. To initiate a return, complete the Return Merchandise Form and place it inside your package. Use the Return Shipping Label provided by the retailer to address your package. Include a daytime phone number and securely wrap your items before sending them back via USPS mail.
Exclusions and restrictions
Personalized products, customized products made to order, perishable items, and earrings are not eligible for return under the standard policy. Personalized and customized items are final sale unless there is a manufacturing error or defect. If you receive damaged merchandise, you must file a damage claim within 5 days of receipt and keep all packaging.
Refunds
Refunds are issued to the original payment method you used for your order. You should expect the credit to appear within 10 to 14 days after your return is received and processed.
Frequently asked questions
How long do I have to return an item?
You have 60 days from the date of purchase to return eligible items. Damaged merchandise requires a claim to be filed within 5 days of receipt.
Do I have to pay for return shipping?
You pay the initial cost to send your return by mail. However, Sgt Grit Marine Specialties refunds all USPS shipping fees once your return is processed.
What is the return shipping method?
Returns are accepted by prepaid USPS mail only. The retailer provides a Return Shipping Label that you must use to address your package.
Can I return personalized or customized items?
Personalized and customized products made to order are final sale. Exceptions apply only if there is a manufacturing error or defect.
When will I receive my refund?
Refunds are issued to your original payment method and should appear within 10 to 14 days after your return is received and processed.
What items cannot be returned?
Earrings, perishable items, personalized products, and customized products made to order are not eligible for return. The retailer does not publish a complete list of other exclusions.
What do I need to include with my return?
You must complete a Return Merchandise Form and enclose it in your package. You should also include a daytime phone number to help the retailer process your return.