Sarah Raven allows returns within 28 days of delivery. You must contact the customer service team to arrange your return, and items must be unused and in original packaging to qualify.
How returns work
To return an item, you must contact Sarah Raven's customer service team to arrange the return. Returns are processed by mail. You are responsible for return shipping costs of £4.95 for change of mind returns, though return shipping is free if your item arrived faulty, damaged, or incorrect.
Exclusions and restrictions
Gift vouchers, gift cards, and personalised items cannot be returned. Used products and items that are no longer resellable are also excluded from returns. The retailer does not publish a comprehensive list of other exclusions beyond these categories.
Refunds
Refunds are issued to your original payment method within 14 days of the company receiving your return. If you paid by credit card or PayPal, the refund goes back to that account. If you used a gift voucher, the refund is credited back onto your original voucher. If you used mixed payment methods, the gift voucher portion refunds to your voucher and the card or PayPal portion refunds to the original payment method.
Frequently asked questions
What is the return window at Sarah Raven?
You have 28 days from delivery to return an item. If an item arrives faulty, damaged, or incorrect, you should also contact customer service within 28 days of delivery.
Do I have to pay for return shipping?
If you are returning an item due to a change of mind, you pay £4.95 for return shipping. However, return shipping is free if the item arrived faulty, damaged, or incorrect.
What condition must items be in to return them?
Items must be unused and in original packaging. Products must also be resellable. If an item has been used or the packaging is damaged, it may not qualify for return.
Can I exchange an item instead of returning it?
Yes, exchanges are available within 28 days of delivery if you have kept the original packaging, the product is unused, and it remains resellable.
When will I receive my refund?
Refunds are processed within 14 days of the company receiving your return. The refund is issued to your original payment method.
Are gift vouchers returnable?
No, gift vouchers and gift cards cannot be returned. Personalised items are also non-returnable.
What happens if my item arrives faulty or damaged?
Contact customer service within 28 days of delivery. Sarah Raven will replace the item or provide a full refund if a replacement is not available. Return shipping is free for faulty or damaged items.