RTIC Outdoors allows returns within 30 days of purchase. All returns are free to ship, though a 15 percent restocking fee applies to refunds. You must initiate your return through the retailer's Online Returns Center.
How returns work
You can return items by mail using a prepaid shipping label. To start a return, visit the Online Returns Center to print your return label and authorization form. Pack your item securely in its original packaging or in a sturdy box with padding, attach the provided label, and ship it using the prepaid label.
Exclusions and restrictions
RTIC Outdoors does not accept returns on MyRTIC personalized products or items sold by the case, both marked as final sale. The retailer does not publish a broader list of excluded items beyond these categories.
Refunds
Refunds are issued to your original form of payment. Credit card purchases are refunded back to the original credit card. After the retailer receives and processes your return, refunds typically take 3 to 5 days to appear in your account. A 15 percent restocking fee is deducted from your refund amount.
Frequently asked questions
How long do I have to return an item?
You have 30 days from purchase to return an item to RTIC Outdoors. You must initiate your return through the Online Returns Center within this window.
Do I have to pay for return shipping?
No. RTIC Outdoors provides a prepaid shipping label, so return shipping is free to you.
What is the restocking fee?
RTIC Outdoors deducts a 15 percent restocking fee from your refund. This fee applies to all eligible returns.
How long does it take to get my refund?
Once the retailer receives and processes your return, refunds take 3 to 5 days to post back to your original payment method.
Can I return personalized products?
No. MyRTIC personalized products are final sale and cannot be returned.
What if I need a different size or color?
The retailer states that you should return your item for a full refund and then place a new order for the correct item.
Can I return items sold by the case?
No. Items sold by the case are marked as final sale and cannot be returned.