Rhone allows returns within 45 days of purchase with free return shipping for U.S. orders. Items must be unworn, have original tags attached, and not be marked as final sale.
How returns work
You can return items by mail using a free return label provided by Rhone, or you can return online orders in person at a Rhone retail store. To begin the process, start your return through the Rhone website or app.
Exclusions and restrictions
Final sale items cannot be returned. Items must be unworn and have original tags attached to be eligible. Shoes, undergarments, and accessories must be in original unopened packaging to qualify for return.
Refunds
Rhone does not publish details about refund timing or the method by which refunded money is returned to you.
Frequently asked questions
How long do I have to return something to Rhone?
You have 45 days from your purchase to return items to Rhone.
Does Rhone pay for return shipping?
Yes, Rhone provides free return labels for U.S. orders, so you will not pay to ship your return.
Can I return shoes and undergarments?
Shoes and undergarments can be returned within 45 days, but they must be in original unopened packaging. If they have been opened or worn, they cannot be returned.
Do I need the original tags and packaging to return items?
Items must have original tags attached. For shoes, undergarments, and accessories, the original unopened packaging is required. For other items, Rhone does not specify packaging requirements beyond the original tags.
Can I return an online order to a Rhone store?
Yes, you can return online orders in person at Rhone retail stores.
Does Rhone offer exchanges?
Yes, Rhone offers free exchanges on all U.S. orders within 45 days. The same conditions that apply to returns, such as unworn items with original tags, apply to exchanges.
What items cannot be returned to Rhone?
Items marked as final sale cannot be returned. Additionally, worn items or items without original tags are not returnable.