Rally House

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
120 days
Free return shipping
Not specified
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
Not specified
Restocking fee
Not specified

Rally House allows you to return most items within 120 days of purchase. You may return items in store or by mail, and refunds go back to your original payment method.

How returns work

You can return items either in a Rally House retail store or by mailing them back to the company. For in-store returns, bring your item and receipt. For mailed returns, send the item back and provide your customer name, email, and zip code.

Exclusions and restrictions

Rally House does not accept returns on opened face masks, customized jerseys, gift cards, or certain customized and manufacture direct items. Food items must be unopened, not expired, and accompanied by a receipt, though defective food may be returned regardless of condition.

Refunds

Refunds are issued to your original payment method. If you return an item by mail without gift recipient information, the refund will be processed to the original payment form.

Frequently asked questions

What condition must items be in to return them?

Items must be unworn, unwashed, odorless, and undamaged. If you do not have a receipt, the item must also include its original box, packaging, and tags.

Can I return items without a receipt?

Yes, but you will need a valid government-issued photo ID. Without a receipt, you are eligible for an exchange or in-store voucher only, calculated at the lowest selling price rather than what you paid.

How long do I have to return or exchange items?

You have 120 days from purchase to return or exchange most items. Food items follow the same 120-day window but must be unopened and not expired.

Can I exchange an item by mail?

You can mail an item back for a refund and then place a new order. You may also exchange in store directly. Without a receipt, exchanges or in-store vouchers are available at the lowest selling price.

Are customized jerseys returnable?

No. Rally House does not accept returns or exchanges on customized jerseys.

Can I return unopened food items?

Yes, unopened and non-expired food items can be returned within 120 days if accompanied by a receipt. Defective food may be returned even if opened.

When will I receive my refund?

Rally House does not state how long refunds take to appear in your account. Refunds are issued to your original payment method.

How you can return an item

  • In store , Retail store returns accepted
  • By mail , Mailed-in returns accepted

Step by step

  1. Ensure item is unworn, unwashed, odorless, and undamaged.
  2. Provide a receipt for full refund or valid government-issued photo ID for exchange or voucher.
  3. Return in store or mail item back for refund.
  4. Provide customer name, email, and zip code.

Categories with their own return window

Category Window Note
Food 120 days Must be unopened, not expired, and accompanied by receipt. Defective food accepted.

What you cannot return

  • Opened face masks , Not eligible for return or exchange
  • Customized Jerseys , Not eligible for return or exchange
  • Gift cards , Not eligible for return or exchange
  • Customized, NIL, or manufacture direct items (select) , Unable to accept returns on select items

How your refund comes back

You paid with Refund comes back as
original payment method Same form as original payment

Returning without a receipt

Items must be unworn, unwashed, odorless, undamaged with original box/packaging and tags. Eligible for exchange or in-store voucher only at lowest selling price. Valid government-issued photo ID required.

Exchanges

Exchange in store or mail back for refund then place new order. Without receipt, exchange or in-store voucher only at lowest selling price.

Damaged or defective items

Defective food may be returned regardless of condition.

Gift returns

Mailed returns without gift recipient information processed as refund to original payment form.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days full refund within 120 days of original purchase date
Exchange window days full refund within 120 days of original purchase date
Receipt required Rally House gladly refunds purchases accompanied by a receipt
Original packaging required items must be in unworn, unwashed, odorless, undamaged and have the original box/packaging and tags
Refund method Refunds will be made in the form of the original payment

Return policies for similar stores

Store Return window
Academy Sports + Outdoors return policy 60 days
Athleta return policy 30 days
Callawaygolf return policy 30 days
Columbia Sportswear return policy 60 days
Nike return policy 60 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.