Plow & Hearth allows returns within 30 days of purchase for most items. You can return items by dropping them off at FedEx or USPS, or arrange a freight pickup for large items. Refunds are issued to your original payment method or as store credit within 48 hours of processing.
How returns work
To return an item, locate your order number on the packing slip, shipping label, or shipping confirmation email, then call customer service at 1-800-494-7544 to initiate your return. Answer questions about the return to receive a printed shipping label. You can then drop off your package at any FedEx or USPS location. For large items delivered by motor freight, you may arrange a pickup through the freight company by calling customer service.
Exclusions and restrictions
Plow & Hearth does not accept returns on food, live plants, customized items, or personalized items. However, defective merchandise may be returned within one year from the purchase date. The retailer does not publish a general list of other exclusions or restrictions.
Refunds
Refunds are issued to your original payment method or as store credit. Processing takes 48 hours from the time your return is received and processed.
Frequently asked questions
How long do I have to return an item?
You have 30 days from purchase to return most items. For defective merchandise, you have one year from the purchase date to file a return.
Is return shipping free?
Return shipping is conditional and not free for all returns. If you are responsible for return shipping costs, the fee is $11.95. Call customer service at 1-800-494-7544 when you start your return to confirm whether shipping is covered in your case.
Do I need the original packaging to return an item?
Original packaging is required conditionally. The retailer does not specify the exact conditions. Contact customer service at 1-800-494-7544 when starting your return for clarification on packaging requirements.
What if I don't have my order number?
Call Plow & Hearth customer service at 1-800-494-7544 if you do not have your order number. They can help you locate your order and begin the return process.
Can I exchange a large item instead of returning it?
Yes, large items delivered by freight can be exchanged. Call customer service at 1-800-494-7544 to arrange the exchange through a freight company pickup.
What items cannot be returned?
Food, live plants, customized items, and personalized items are not returnable. Defective merchandise is an exception and may be returned within one year of purchase.
How quickly will I get my refund?
Refunds are processed within 48 hours of receipt. The refund is issued to your original payment method or as store credit.