Pier 1 Imports allows returns within 30 days of purchase, provided items are in original packaging. Refunds are issued as store credit on pier1.com, regardless of your original payment method.
How returns work
To return an item, you must contact the Pier 1 Imports customer support team to initiate a return request. The support team will review your request and guide you through the next steps. Once your return is approved, you will receive return instructions. Returns are processed by mail, and you are responsible for paying return shipping costs.
Exclusions and restrictions
Pier 1 Imports does not accept returns on clearance and final sale items, gift cards, personalized items, assembled or modified items, open box items, or mattresses. Bundled items purchased at a discount must be returned as a complete bundle. Any items marked as non-returnable on the product page or at checkout are also excluded. If your order arrives damaged, defective, or incorrect, the support team will review your case and provide an appropriate resolution.
Refunds
All refunds are issued as store credit on pier1.com, regardless of your original payment method. Refunds typically process within 5 to 7 business days after your return is approved.
Frequently asked questions
How long do I have to return an item to Pier 1 Imports?
You have 30 days from your purchase to return an item. Your item must be in original packaging to be eligible for return.
Do I have to pay for return shipping?
Yes. Return shipping costs are paid by the customer. You will receive return instructions from the support team after your return is approved.
What form will my refund take?
All refunds are issued as store credit on pier1.com. This applies to all payment methods.
How long does it take to get my refund?
Refunds process within 5 to 7 business days after your return is approved.
Can I return clearance or final sale items?
No. Clearance and final sale items are not eligible for return.
What if my order arrived damaged or defective?
Contact the Pier 1 Imports customer support team with details about the damage or defect. The team will review your case and provide an appropriate resolution.
Are personalized or assembled items returnable?
No. Personalized items and assembled or modified items are not eligible for return.