Sephora allows returns within 30 days of purchase at any free standing store location or by mail. Items must be in new or gently used condition in original packaging. Refunds go back to your original payment method or as store credit, depending on how you paid and where you return the item.
How returns work
You can return items in store at any free standing Sephora location, by mail using a prepaid return shipping label, or by dropping off a prepaid package at a FedEx location. To start a mail return, click the return link on your order to indicate which items you are returning and your reason. Package the item in its manufacturer's box and Sephora packaging if available, print your prepaid label or request a printerless FedEx mobile return code, and drop off at the specified location. You can track your return using the link provided.
Exclusions and restrictions
Sephora does not accept returns on gift cards, certain Sephora Favorites Kits, and some intimate care items, which are marked as final sale. Items not in new or gently used condition cannot be returned. Items returned without the original packing slip are also ineligible. Purchases made at Mohegan Sun using Player's Club Points may only be exchanged, not refunded.
Refunds
Refunds are processed to your original payment method or as store credit within up to 30 days. The specific refund form depends on your payment method and return type. Credit or debit card purchases are refunded to the original card. PayPal purchases refund to your PayPal account if returned by mail, but receive store credit for in-store returns. Gift card and online credit purchases refund as online credit for mail returns or store credit for in-store returns. If you paid through Instacart, DoorDash, or Uber Eats, those services handle the refund directly in your original form of payment.
Frequently asked questions
Can I return something without a receipt?
Yes. New or gently used items not found in the system without a receipt are ineligible. However, if Sephora can verify your purchase in its system, the return will be processed. Gifts can be exchanged or returned for merchandise credit with a packing slip or gift receipt email.
How long do I have to return items?
You have 30 days from purchase to return most items. Exchanges are also available within 30 days for new or gently used items with valid proof of purchase.
Can I return online orders in a store?
Yes. You can return any online order to any free standing Sephora store location.
What condition must items be in to return them?
Items must be in new or gently used condition and in original packaging when possible. Items that do not meet the condition requirement cannot be returned.
How long does it take to get my refund after returning an item?
Refunds are processed within up to 30 days. The timing may vary depending on your payment method and financial institution.
Is free return shipping available?
Sephora provides prepaid return shipping labels for mail returns, including prepaid labels for hazmat items via FedEx or USPS. You can print the label or request a printerless FedEx mobile return code.
What happens if I use a payment plan like Klarna or Afterpay?
For mail returns, refunds go back to your Klarna or Afterpay account and your payment plan is adjusted accordingly. In-store returns may be processed differently depending on your specific circumstances.