Overton’s

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
90 days
Free return shipping
No
Receipt required
Conditional
In store return for online orders
Yes
Refund processing time
Not specified
Restocking fee
Not specified

Overton's allows returns within 90 days for most items. You can return items by mail or in store, though some categories have shorter windows and many specific items are excluded from returns altogether.

How returns work

To return an item, contact Overton's customer service at 1-800-334-6541 to document your return and receive authorization. You can then use the return link to start your return process. Mail returns are available, and in-store returns are an option for Good Sam Protection Plans.

Exclusions and restrictions

Overton's excludes numerous items from returns, including outboard motors, trolling motors, boats, life rafts, generators, golf carts, UTVs, mini bikes, mattresses, hazardous items, gift cards, licenses, and flares. Electronics, skateboards, bikes, software, bedding, canoes, tents, drones, and kayaks have a shorter 30-day return window if unopened and unused. Custom-made items, special orders, and items with expiration dates are also non-returnable.

Refunds

Refunds are issued to your original form of payment. Overton's does not offer free return shipping.

Frequently asked questions

How long do I have to return something to Overton's?

You have 90 days to return most items. However, certain categories like electronics, bikes, skateboards, software, bedding, canoes, tents, drones, and kayaks have a 30-day return window if unopened and unused. After 30 days for these items, the manufacturer handles any defects.

Do I need a receipt to return an item?

A receipt or proof of purchase may be required. Overton's does not provide explicit details on what happens if you do not have a receipt, so you should contact customer service at 1-800-334-6541 when initiating your return.

Can I return items I bought online at a store location?

Yes, in-store returns are available for online orders, particularly for Good Sam Protection Plans. Contact customer service at 1-800-334-6541 to authorize your return first.

What items cannot be returned?

Non-returnable items include outboard motors, trolling motors, boats, life rafts, generators, golf carts, UTVs, mini bikes, mattresses, hazardous items, gift cards, licenses, flares, EPIRBs, PLBs, SPOT devices, Class B AIS, electronic charts, rigging, Coleman Powersports products, and items with expiration dates. Custom-made and special-order items are also excluded.

Do Good Sam Members get a longer return window?

Yes. Good Sam Members have an unlimited return window for unused, unopened products purchased on or after February 9, 2018, as long as their membership remains active.

How much does return shipping cost?

Overton's does not offer free return shipping. You will be responsible for return shipping costs when you mail items back.

Can I return gift items from a promotional offer?

Items received as free gifts in promotions cannot be exchanged. However, if the item is damaged or defective, you may receive a direct replacement only.

How you can return an item

  • By mail , Contact customer service to document return and obtain return authorization
  • In store , In-store return option for Good Sam Protection Plans

Step by step

  1. Contact customer service at 1-800-334-6541 to document and authorize your return.
  2. Click the return link to start your return process.

Categories with their own return window

Category Window Note
electronics 30 days 30-day return window if unopened and unused; after 30 days defects handled by manufacturer
skateboards 30 days 30-day return window if unopened and unused; after 30 days defects handled by manufacturer
bikes 30 days 30-day return window if unopened and unused; after 30 days defects handled by manufacturer
software 30 days 30-day return window if unopened and unused; after 30 days defects handled by manufacturer
bedding 30 days 30-day return window if unopened and unused; after 30 days defects handled by manufacturer
canoes 30 days 30-day return window if unopened and unused; after 30 days defects handled by manufacturer
tents 30 days 30-day return window if unopened and unused; after 30 days defects handled by manufacturer
drones 30 days 30-day return window if unopened and unused; after 30 days defects handled by manufacturer
kayaks 30 days 30-day return window if unopened and unused; after 30 days defects handled by manufacturer
Good Sam Members Not specified Unlimited return window for unused unopened products purchased Feb 9 2018 or later if membership active

What you cannot return

  • outboard motors , excluded category
  • trolling motors , excluded category
  • EPIRBs , excluded category
  • boats , excluded category
  • SPOT , excluded category
  • life rafts , excluded category
  • PLBs , excluded category
  • Class B AIS , excluded category
  • items with expiration dates , excluded category
  • custom made/cut or special-order items , excluded category
  • rigging , excluded category
  • Coleman Powersports , excluded category
  • mini bikes , excluded category
  • golf carts , excluded category
  • UTV's , excluded category
  • generators , excluded category
  • electronic charts , excluded category
  • mattresses , excluded category
  • flares , excluded category
  • hazardous items , excluded category
  • licenses , excluded category
  • gift cards , excluded category

Returning without a receipt

A receipt or proof of purchase may be required; policy not explicitly detailed for no-receipt scenarios

Gift returns

Items from free gift promotions cannot be exchanged unless damaged/defective for direct replacement only.

Warranty

If proven defective, manufacturer handles product returns and exchanges for non-returnable items and items after certain periods.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days you may return most unused items for a refund or exchange, minus shipping, within 90 days from the date of purchase
Exchange window days you may return most unused items for a refund or exchange, minus shipping, within 90 days from the date of purchase
Free return shipping you may return most unused items for a refund or exchange, minus shipping, within 90 days from the date of purchase
Receipt required A receipt or proof of purchase must be provided to receive a price match after the time of purchase.
Refund method Refunds are issued to the original form of payment.
In store return for online For Good Sam Protection Plans, simply return any Good Sam Protection Plan purchase to the store for processing

Return policies for similar stores

Store Return window
Coleman Company return policy 60 days
CADDIS return policy 60 days
CamelBak return policy 30 days
Campmor return policy 90 days
Deltaextrax return policy 14 days
evo return policy 366 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.