OrnamentShop.com allows returns within 30 days of purchase by mail. You must have your receipt or proof of purchase and contact the retailer to begin the return process.
How returns work
To return an item, contact [email protected] to initiate your return. The retailer will send you a return shipping label and instructions. You then mail your package to the address provided. Return shipping is not free.
Exclusions and restrictions
Personalized items, sale items, and gift cards cannot be returned. Customers in the European Union have a 14-day cooling-off period instead of the standard 30-day window. The retailer does not publish a comprehensive list of other excluded categories.
Refunds
Refunds are issued to your original payment method. The retailer processes refunds within 10 business days of accepting your return.
Frequently asked questions
Do I need a receipt to return items to OrnamentShop.com?
Yes. Receipt or proof of purchase is required for all returns.
How long do I have to return an item?
You have 30 days from purchase to start a return. If you are in the European Union, you have 14 days.
Is return shipping free?
No. You pay for return shipping. The retailer will provide a return shipping label once your return is approved.
Can I return personalized or sale items?
No. Personalized items and sale items are not returnable according to the policy.
Can I exchange an item for a different one?
Exchanges are not available as a single transaction. You must return the original item first. Once the return is accepted, you can make a separate purchase for the new item.
How long does it take to get my refund?
Refunds are processed within 10 business days of the retailer accepting your return. The money goes back to your original payment method.
Are gift cards returnable?
No. Gift cards cannot be returned.