Onlinefabricstore.com allows returns within 30 days of purchase. You are responsible for return shipping costs, and a 25 percent restocking fee applies to most returns.
How returns work
To return items, you must contact onlinefabricstore.com Customer Service to request return authorization. Once authorized, you ship the items back via a carrier of your choice. The retailer does not offer prepaid return labels or free return shipping.
Exclusions and restrictions
Aerosols, clearance items, and fabric and wallpaper samples cannot be returned. Many designer fabric brands are also non-returnable, including Kravet, Lee Jofa, Mulberry, Brunschwig & Fils, Beacon Hill, Cole & Son, Clarke & Clarke, Fabricut, Gastón y Daniela, GP & J Baker, JF Fabrics, Mitchell, Pindler & Pindler, Threads, Toray, Trend, Ultrafabrics, ABBEYSHEA, Baker Lifestyle, and Baker Lifestyle. Wallpaper items must be unopened in original packaging to be eligible for return.
Refunds
After the retailer receives and processes your returned items, you will receive your refund within 5 to 7 days. The 25 percent restocking fee is deducted from your refund amount. Claims for damaged or defective items must be reported within 30 days of shipment.
Frequently asked questions
How long do I have to return items?
You have 30 days from purchase to return eligible items. If you received damaged or defective merchandise, you must report it within 30 days of shipment.
Do I have to pay for return shipping?
Yes. You are responsible for all return shipping costs. The retailer does not provide prepaid return labels.
Will I get my full purchase price back?
No. A 25 percent restocking fee applies to returned items and is deducted from your refund.
How do I start a return?
Contact onlinefabricstore.com Customer Service to request return authorization before shipping anything back. You will then ship the items via a carrier of your choice.
When will I receive my refund?
Your refund will be processed 5 to 7 days after the retailer receives and processes your returned items.
Can I return wallpaper?
Wallpaper can be returned within 30 days if it is unopened and in original packaging. A 25 percent restocking fee applies.
Are designer fabrics returnable?
Many designer fabric brands are non-returnable, including Kravet, Lee Jofa, Mulberry, Brunschwig & Fils, Cole & Son, Fabricut, and others. Check with Customer Service to confirm whether your specific brand is eligible.