Onehanesplace allows returns by mail within 45 days of purchase at no shipping cost to you. You must return unused items using a pre-paid return label that you generate online.
How returns work
You can return items by mail using a self-serve pre-paid USPS or DHL return label. Visit Onehanesplace's self-serve returns page, enter your order number and email address, and generate your label. Ship back your unused items within 45 days of purchase.
Exclusions and restrictions
Used products are generally not returnable, though they will be refunded if found to be defective. The retailer does not publish a list of other excluded items or categories.
Refunds
Refunds are issued to your original form of payment. Processing takes up to 10 additional days after the retailer receives your return. For damaged or defective items, original shipping fees are also refunded.
Frequently asked questions
How long do I have to return something to Onehanesplace?
You have 45 days from the date of purchase to return unused items. Your return must be initiated and shipped within this window.
Do I have to pay for return shipping?
No. Onehanesplace provides a free pre-paid return label that you can generate online. You can use either USPS or DHL to ship your return at no cost.
Do I need my receipt to return an order?
You do not need a physical receipt. You will need your order number and the email address associated with your account to generate a return label online.
Can I return used items?
Used items are not returnable under standard policy. However, if a used item is defective, it will be accepted for return and refunded.
Can I exchange an item for a different size or color?
Onehanesplace does not offer exchanges. You must return your item and place a new order for the size or color you prefer.
When will I receive my refund?
Refunds are issued to your original payment method and may take up to 10 additional days to process after Onehanesplace receives your return.
Will I get back the original shipping cost if my item arrived damaged?
Yes. If your item is damaged or defective, your original shipping fees are refunded along with the item refund.