Oak & Luna allows returns by mail within 30 days of purchase, provided you obtain approval from customer service before sending items back. Exchanges are available for up to 60 days.
How returns work
To return an item, you must contact Oak & Luna customer service to request and receive approval for your return. Once approved, you will be given a designated return address where you should send the item by mail.
Exclusions and restrictions
Gift cards cannot be returned or refunded. Personalized jewelry may be exchanged or returned for store credit only, not for a cash refund. Damaged items covered by warranty are eligible for exchange rather than refund, though a refund is available for damaged items if you return them within 30 days.
Refunds
The retailer's policy does not specify the timeframe for processing refunds or the method by which refund funds are returned to you.
Frequently asked questions
What is the return window at Oak & Luna?
You have 30 days from purchase to return most items. Exchanges are available for up to 60 days.
Do I need approval before returning something?
Yes. You must contact Oak & Luna customer service to request approval for your return before sending the item back. Customer service will provide you with the designated return address.
Can I return personalized jewelry?
Personalized jewelry can be exchanged or returned for store credit, but Oak & Luna does not offer cash refunds for this category.
Are gift cards returnable?
No. Gift cards are non-returnable and non-refundable.
What happens if my item arrives damaged?
If your item is damaged and covered by warranty, you are eligible for an exchange for a new item. If the damaged item is returned within 30 days, you may also request a refund.
How long does it take to receive a refund?
Oak & Luna's policy does not specify how long refunds take to process or be returned to your account.
Can I return items in a store location?
Oak & Luna's published policy covers only mail returns. The retailer does not mention in-store return options.