Not Official – Trademark Infringement accepts returns within 30 days of purchase. You must have your receipt and start the return process online before mailing the item back. The retailer charges $4.99 for return shipping unless you qualify for free returns as a member.
How returns work
You can return items by mail. Begin by starting your return online through the retailer's website, then mail the item according to the instructions provided. The retailer does not state whether in-store returns are available.
Exclusions and restrictions
The retailer does not accept returns on vaccines, prescription drugs, personalized or custom items (unless inaccurate with verification), Jeffers gift cards, or items showing signs of use unless they are defective. Shipping charges, service charges, hazardous charges, and drop-ship fees are non-refundable except when caused by shipping error or manufacturer defect. Certain categories have additional conditions: saddles, saddle pads, bits, horse blankets, sheets, electronic training equipment, collars, clippers, and clipper blades must be returned new and unused or be defective.
Refunds
The retailer refunds the original purchase price. The retailer does not publish a specific timeframe for when refunds will appear in your account.
Frequently asked questions
How long do I have to return an item?
You have 30 days from purchase to return most items. This window applies to saddles, saddle pads, bits, horse blankets, sheets, and electronic training equipment as well.
Do I have to pay for return shipping?
Non-members pay $4.99 for return shipping. The retailer states that return shipping is conditional, meaning members may qualify for free returns, but does not specify the membership requirements.
Do I need my receipt to return an item?
Yes, you must have your receipt to process a return.
Can I return saddles, blankets, or electronic training equipment?
These items can be returned within 30 days if they are defective or if they are new and unused. Once used, they are not returnable unless defective.
What if my item arrives damaged or defective?
Contact customer service within 3 days of delivery. The retailer will work with you on a resolution but does not specify in its published policy what that resolution will be.
Can I return personalized or monogrammed items?
Personalized, monogrammed, or custom items are not returnable. The only exception is if the item is inaccurate, and you can verify this with the retailer.
Are items showing signs of use returnable?
Items that show signs of use are not refunded unless the item is defective or inoperable.