Newair allows you to return most items within 30 days of purchase for a refund to your original payment method. Items must be unused, in original packaging, and returned with all accessories and manuals. A 15 percent restocking fee applies to items over 80 lbs.
How returns work
To return an item, contact Newair customer service through live chat, email, or phone to request a return. Once approved, you will receive a prepaid return shipping label. Pack the item in its original packaging with all included materials and the return slip, then drop off the package at any carrier location or give it to your local carrier. Items under 80 lbs ship free; items over 80 lbs are subject to a return shipping fee.
Exclusions and restrictions
Newair does not accept returns on products purchased from unauthorized retailers, heavily used items, assembled items that cannot be repackaged, items damaged during return shipment, incomplete items missing parts or original packaging, or wrong items that do not match what was originally shipped. Items over 80 lbs are subject to a 15 percent restocking fee and do not qualify for free return shipping.
Refunds
Refunds are issued to your original payment method and take up to 10 working days to process. If you do not include the return slip, refund processing may be delayed. Damage that occurs to an item during return shipment may result in refund denial.
Frequently asked questions
How long do I have to return an item to Newair?
You have 30 days from purchase to return an item. The item must be unused and in original packaging with all accessories and manuals included.
Do I have to pay for return shipping?
Return shipping is free for items under 80 lbs. Items over 80 lbs are subject to a return shipping fee. You will receive a prepaid shipping label once your return is approved.
What is the restocking fee?
A 15 percent restocking fee applies to items over 80 lbs. Items under 80 lbs do not have a restocking fee.
Do I need my receipt to return an item?
Newair does not explicitly state that a receipt is required, but you must include the return slip provided with your return authorization. Missing the return slip may cause delays in refund processing.
When will I get my refund?
Refunds are processed to your original payment method and take up to 10 working days. Processing may be delayed if you do not include the return slip.
Can I return an item I bought from another retailer?
No. Products purchased from unauthorized retailers cannot be returned to Newair. You must contact the retail partner where you made the purchase.
What happens if my item is damaged during return shipping?
Damage that occurs to an item during return shipment may result in refund denial. Pack your item carefully in its original packaging to avoid damage during transit.