Midland Radio allows returns within 30 days of purchase if the product is in like-new condition in its original packaging. You must initiate your return through Midland's Returns Portal and pay for return shipping unless you purchased Redo protection.
How returns work
You return items by mail. Start by initiating your return through Midland's Returns Portal within 30 days of purchase. After confirming your return, you will receive a shipping label from the portal. You then pay the shipping cost through the portal (unless Redo protection was purchased with your order) and ship the product back within 30 days after your return confirmation is issued.
Exclusions and restrictions
Midland Radio does not accept returns on items it designates as not eligible for return or on closeout items. If your item is damaged or defective, Midland handles such claims separately under its warranty program rather than through the standard return process. You should read the warranty terms for information on how to submit a warranty claim.
Refunds
Refunds are issued to your original form of payment, which is your credit card. The retailer does not publish timing for when refunds appear in your account.
Frequently asked questions
How long do I have to return something to Midland Radio?
You have 30 days from the date of purchase to initiate your return through the Returns Portal. You must also ship the product back within 30 days after your return confirmation is issued.
Do I have to pay for return shipping?
Yes, you pay the return shipping cost unless you purchased Redo protection with your order. You will pay the shipping fee through the Returns Portal when you process your return.
What condition does my item need to be in to return it?
Your product must be in like-new condition, in its original packaging, and include all accessories. Items that are not in this condition may not qualify for return.
How do I start a return?
Log into Midland Radio's Returns Portal and initiate your return within 30 days of purchase. The portal will provide you with a return confirmation and shipping label to complete the process.
How will I receive my refund?
Your refund will be issued to your original form of payment, which is your credit card.
Can I return closeout items?
No. Midland Radio does not accept returns on closeout items.
What if my item is broken or defective?
Warranty claims are handled separately from returns. You should read Midland Radio's warranty terms to learn how to submit a claim for a damaged or defective product.