Medterra

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
Not specified
Restocking fee
Not specified

Medterra allows returns within 30 days of purchase for unused and undamaged items in original packaging. You must request your return through Medterra's Return Portal to verify eligibility before shipping.

How returns work

You can return items by mail using Medterra's Return Portal. After requesting a return through the portal, you will receive an approval email that may include a prepaid shipping label. You must repackage the item with all original parts, materials, and instructions, include your original Packing List or a note with your order number and return reason, and ship the item using the provided label or address.

Exclusions and restrictions

Medterra does not accept returns on opened or used items. Damaged items that are not defective also cannot be returned. All items must be in original packaging to qualify for refund.

Refunds

Refunds are issued to your original payment method. However, if you paid with a prepaid card, Medterra will issue store credit only. The retailer does not publish a specific timeframe for when refunds are processed.

Frequently asked questions

Do I have to pay to return my order?

It depends on your reason for return. If Medterra approves your return through the Return Portal, you may receive a prepaid shipping label at no cost. If you are returning a non-defective item, you are responsible for paying return shipping.

What if I lost my packing list?

You do not need the original packing list to return an item. Include your order number and the reason for your return with the package instead.

Can I exchange a defective item instead of getting a refund?

Yes. Medterra will exchange the exact item if it is defective or damaged. If you report the issue within 5 to 7 days, Medterra will replace the damaged item within that same timeframe.

What does the 30-night trial period mean?

Medterra offers a 30-night trial period. The retailer does not publish details about how this trial period works or how it relates to the standard 30-day return window.

Will my refund go back to my original payment method?

Refunds are returned to your original payment method, with one exception. If you paid with a prepaid card, you will receive store credit instead of a refund to that card.

Do I need a receipt to return an item?

A receipt is not strictly required. If you have your original packing list, include it with your return. If you do not have it, provide your order number and return reason instead.

How you can return an item

  • By mail , via Return Portal with shipping label or customer-paid return

Step by step

  1. Request return through Return Portal to verify eligibility.
  2. Receive approval email with shipping label and/or refund confirmation.
  3. Repackage item with all original parts, materials, and instructions.
  4. Include original Packing List or note with Order # and return reason.
  5. Ship item using provided label or to address emailed by agent.

What you cannot return

  • opened/used items , must be unused to qualify for refund
  • damaged items (non-defective) , must be undamaged to qualify for refund

How your refund comes back

You paid with Refund comes back as
prepaid cards store credit only
other payment methods original payment method

Returning without a receipt

Include order number and return reason if original packing list is lost

Exchanges

Exact item exchanges for defective/damaged items; damaged items replaced within 5-7 days of reported issue

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Your 30-day Risk-Free guarantee begins from the day your order is delivered.
Free return shipping we will pay the return shipping costs if the return is a result of our error (i.e., if you received an incorrect or defective item).
Return shipping fee You will be responsible for shipping charges to us for non-defective returns.
Receipt required Include a copy of the original Packing List in the package. If the original Packing List is lost, please include a note with your Order # and reason for the return.
Original packaging required repackage the item including all original parts, packing materials, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you.
Trial period days Your 30-day Risk-Free guarantee begins from the day your order is delivered.

Return policies for similar stores

Store Return window
GNC return policy 30 days
iHerb return policy 30 days
Thorne return policy 60 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.