Glossier allows returns within 30 days of purchase. You can return items by mail through your account or in person at a Glossier store. Refunds are issued to your original form of payment and typically arrive within 5 to 10 business days.
How returns work
You have two options for returning items: mail returns or in-store returns. For mail returns, you can initiate a self-service return through your account page. If self-service is unavailable, contact [email protected] or visit a store directly with your order number and products. In-store returns accept orders placed online as well as in-store purchases.
Exclusions and restrictions
Gift cards and store-specific merchandise are final sale and cannot be returned. For items received damaged, wrong, or different from what you ordered, contact Glossier support rather than processing a standard return.
Refunds
Refunds are issued to your original form of payment. If you paid by credit card, the refund goes back to that card. If you paid with cash in-store, you receive store credit instead. Refunds typically process within 5 to 10 business days.
Frequently asked questions
How long do I have to return something?
You have 30 days from the date of purchase to return items. Both mail and in-store returns must be initiated within this window.
Do I need my receipt to return an item?
You do not need a physical receipt. Instead, provide your order number (beginning with GLO#) to process the return. Your order number is typically found in your confirmation email or account page.
Can I return online orders in a Glossier store?
Yes. You can return items purchased online at any Glossier store location. Bring your order number and the products you wish to return.
How do I start a mail return?
Log into your account and check the self-service return option on your account page. If self-service is unavailable for your order, email [email protected] with your order number for instructions.
Can I exchange instead of returning?
Yes. Exchanges are available within 30 days of purchase. You can exchange items through self-service on your account page, by emailing [email protected], or in-store.
I received a gift. Can I return it?
Yes. Gift recipients can return items for store credit. You will need to provide the gifter's name and email address as part of the return process.
When will my refund arrive?
Refunds typically process within 5 to 10 business days after Glossier receives and processes your return. The money is sent to your original form of payment or issued as store credit if you paid by cash in-store.