Mary Maxim

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
90 days
Free return shipping
Yes
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
Not specified
Restocking fee
20%

Mary Maxim allows returns within 90 days of purchase, with free return shipping provided. A 20 percent restocking fee applies to most returns, and items must be in original packaging.

How returns work

Returns are processed by mail using a prepaid shipping label. To initiate a return, log into your customer account, find the order, click on Manage, select Request Return, choose the items you wish to return, provide a reason, and confirm your request.

Exclusions and restrictions

Gift cards, downloadable patterns, and order processing time cannot be returned. Mary Maxim branded items, which are made-to-order with supplier restrictions, have a shorter 30 day return window instead of the standard 90 days.

Refunds

Refunds are issued to your original payment method. Alternatively, you may choose to receive store credit or exchange the item for the same product if it remains available.

Frequently asked questions

How long do I have to return something to Mary Maxim?

You have 90 days from purchase to request a return. However, Mary Maxim branded items have a reduced window of 30 days due to supplier restrictions on made-to-order goods.

Do I have to pay for return shipping?

No. Mary Maxim provides free return shipping with a prepaid label when you request your return through your customer account.

Is there a restocking fee?

Yes. Mary Maxim charges a 20 percent restocking fee on returns. This fee is deducted from your refund amount.

Do items need to be in original packaging?

Yes. Items must be returned in their original packaging to qualify for a return.

Do I need a receipt to return an item?

A receipt is required conditionally. The retailer does not publicly specify the exact circumstances under which a receipt is needed.

What if my item arrives damaged or defective?

Contact Mary Maxim within 7 days of delivery to report a faulty product. The retailer does not publish specific details about how damaged or defective items are handled beyond this contact window.

Can I exchange an item instead of returning it for a refund?

Yes. You may exchange an item for the same product if it is available, which is offered as an alternative to a refund.

How you can return an item

  • By mail , Standard return shipping with prepaid label

Step by step

  1. Find your order in your customer account.
  2. Click on the order you want to request a return for.
  3. Click on Manage > Request Return.
  4. Select the items to return and provide a reason.
  5. Click Request Return.

Categories with their own return window

Category Window Note
Mary Maxim Branded Items 30 days Made-to-order items with supplier restriction

What you cannot return

  • Gift cards , Non-refundable item
  • Downloadable patterns , Non-returnable item
  • Order processing time , Non-returnable item

How your refund comes back

You paid with Refund comes back as
Original payment method Refund to original payment method
Store credit Refund to store credit
Item replacement Replace with same item

Exchanges

Replace with same item available as refund option

Damaged or defective items

Contact within 7 days of delivery for faulty products

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Return your merchandise for up to 90 Days in resellable condition for a full merchandise refund!
Free return shipping Questioning a purchase? Take the worry out of it with up to 90 days of free returns.
Restocking fee pct We reserve the right to charge a restocking fee up to 20% for large orders, refused orders, excessive return history, items returned past 90 days, or opened/damaged items.
Receipt required Please send return with original packing slip to:
Original packaging required In the original packaging

Return policies for similar stores

Store Return window
Michaels Stores return policy 60 days
Shop Hobbylobby return policy 90 days
AccuQuilt return policy 30 days
Inkbox tattoos return policy 14 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.