Lenox allows returns within 120 days of purchase. Items must be returned in original packaging with all materials included. Return shipping is free only for damaged or defective items; otherwise, return shipping costs are the customer's responsibility.
How returns work
You may return items by mail to the Hagerstown Distribution Center. To begin a return, complete the return card that came with your shipment and include it in your return package. If you do not have the return card, email [email protected] for a return authorization. Place the product back in its original box with all packing materials, seal it, and mail it to the address provided.
Exclusions and restrictions
Personalized items cannot be returned once they have been approved and submitted, unless they arrive damaged. The retailer does not publish a broader list of non returnable categories.
Refunds
Lenox does not publish details about refund timing or the specific method by which money is returned to you. For damaged items, the company arranges a prompt replacement at no cost rather than issuing a refund.
Frequently asked questions
How long do I have to return something to Lenox?
You have 120 days from the date of purchase to return an item. Items must be in original packaging with all materials included.
Do I have to pay for return shipping?
Return shipping is free only if the item arrived damaged or defective. For other returns, you are responsible for the cost of return shipping.
What should I do if my Lenox item arrives damaged?
Notify Lenox immediately and provide a photo of the damage. Free return shipping will be provided, and a replacement will be arranged promptly.
Can I return personalized items?
No. Once a personalized item has been approved and submitted, it cannot be modified, cancelled, or returned unless it arrives damaged.
What do I need to include when I mail back my return?
Include the return card that came with your original shipment. Place the product in its original box with all packing materials, then seal and mail the package to the Hagerstown Distribution Center address.
What if I don't have the return card that came with my order?
Email [email protected] to request a return authorization. They will provide you with the information you need to proceed with your return.