Koi CBD allows returns within 90 days of purchase for a full refund to your original payment method. Items returned between 90 and 150 days receive a 50% refund, and no returns are accepted after 150 days. You will need your receipt to process a return.
How returns work
To return an item, contact Koi CBD's customer service. For damaged or defective items, you must contact customer service within 7 days of receipt. The retailer does not publish standard procedures for returning items that are not damaged or defective.
Exclusions and restrictions
Items returned after 150 days are not eligible for any refund or credit. Damaged or defective items have a separate 7-day window for requesting a replacement or refund with free return shipping provided by Koi CBD.
Refunds
Refunds are issued to your original payment method. The retailer does not state how long it takes to process refunds, except that damaged or defective returns must be reported within 7 days to qualify.
Frequently asked questions
How long do I have to return something to Koi CBD?
You have 90 days from purchase for a full refund. Between 90 and 150 days, you can still return items but will receive only a 50% refund. After 150 days, returns are not accepted and you will receive no credit.
Do I need a receipt to return items?
Yes, you must have your receipt to process a return to Koi CBD.
What if my item arrives damaged or defective?
Contact Koi CBD's customer service within 7 days of receipt. The company will cover the cost of return shipping and will provide either a replacement or refund.
How long does it take to get my refund?
The retailer does not publish a specific refund timeline beyond stating that refunds are processed to your original payment method. For damaged or defective items reported within 7 days, the return shipping is covered by Koi CBD.
Will I have to pay for return shipping?
Koi CBD does not state whether standard returns qualify for free return shipping. Only damaged or defective items returned within 7 days are guaranteed to have free return shipping covered by the company.
What if I return something after 90 days?
If you return an item between 90 and 150 days after purchase, you will receive a 50% refund instead of a full refund. After 150 days, the item cannot be returned and no refund will be issued.