Kidrobot offers a 14-day return window for most items, but returns are restricted by product category and require a return authorization number. You must pay for return shipping both ways, and you will receive store credit rather than a refund to your original payment method.
How returns work
To return an item, contact Kidrobot customer service at [email protected] within 14 days with your order number and reason for return. A customer service representative will provide you with a return authorization number (RAN). Pack your item in its original packaging with all accessories, write the RAN on the outside of the shipping box, and ship with tracking. You will receive an email confirmation once the return arrives.
Exclusions and restrictions
Many product categories are not returnable. Pre-order items, all international orders, and sale apparel are final sales. Toys and collectibles are final sale except for significant defects. Non-sized apparel items such as purses, clutches, bags, hats, shoes, watches, and jewelry cannot be exchanged. Items with packaging damage are not eligible for return. Minor imperfections are not covered. You must report defects within 14 days and provide photos.
Refunds
Kidrobot does not issue refunds to your original payment method. Instead, you receive store credit or an exchange. For defective items that cannot be replaced, you will receive store credit. For sized apparel, exchanges are for a different size only. Blind box figures are replaced with a different blind box figure rather than refunded.
Frequently asked questions
How long do I have to return something?
You have 14 days from purchase to initiate a return by contacting customer service. This window applies to most items, though many categories are excluded from returns entirely.
Do I have to pay for shipping to return an item?
Yes. You pay for return shipping both ways. Kidrobot does not offer free return shipping.
Can I return an online order to a Kidrobot store?
No. Kidrobot does not accept in-store returns for online orders. All returns must be made by mail.
What items cannot be returned?
Pre-order items, international orders, sale apparel, and all toys and collectibles (except those with significant defects) are final sale. Non-sized apparel like bags, hats, shoes, watches, and jewelry also cannot be returned or exchanged.
Will I get my money back?
No. Kidrobot issues store credit instead of refunds. If an item is defective and cannot be exchanged, you receive store credit equal to the purchase price.
Is a receipt required to return something?
Yes. You must provide your order number when contacting customer service. A physical receipt is required for the return process.
Can I exchange apparel for a different size?
Sized apparel such as shirts and hoodies can be exchanged for a different size within 14 days, but only in the United States. You must pay for return shipping both ways, and there is a 15 percent restocking fee applied.