Kate Backdrop allows returns within 30 days of purchase, but charges a 50 percent restocking fee on items you return. Custom items and items ordered by mistake cannot be returned.
How returns work
To return an item, take clear photos of it and contact Kate Backdrop customer service with those photos. The retailer will provide instructions for mailing the item back. You pay for return shipping.
Exclusions and restrictions
Kate Backdrop does not accept returns on custom items (which cannot be resold once dispatched), items in good condition ordered by change of mind, or incorrect items resulting from customer ordering error (due to the made-to-order nature of products). The retailer does not publish a list of other excluded categories.
Refunds
After Kate Backdrop receives and processes your return, you will receive a refund minus the 50 percent restocking fee, or you may receive store credits instead. The retailer does not publish refund timing.
Frequently asked questions
How long do I have to return something to Kate Backdrop?
You have 30 days from purchase to return an item.
Do I have to pay for return shipping?
Yes. You are responsible for the cost of shipping the item back to Kate Backdrop.
What is the restocking fee?
Kate Backdrop charges a 50 percent restocking fee on returns. This amount is deducted from your refund.
Can I return custom items?
No. Custom items cannot be returned because they cannot be resold once dispatched to you.
What if I ordered the wrong item by mistake?
Items ordered incorrectly by the customer are not returnable due to the made-to-order nature of Kate Backdrop products and the fact that they cannot be resold.
Can I get store credits instead of a refund?
Yes. When you return an item, you may choose to receive either a refund or store credits.
Do I need a receipt to return something?
The retailer states that proof of purchase is required for reprints. For general returns, the receipt requirement is not clearly stated.