Hot Topic, Inc allows returns within 30 days of purchase for most items. You can return merchandise by mail or in-store at a BoxLunch location, though return shipping costs are your responsibility if you mail your item.
How returns work
You may return items by mail or in-store. For mail returns, use the return portal or self-serve form, pack the item securely in its original package if possible, and ship it to BoxLunch. You are responsible for return postage. For in-store returns, visit any BoxLunch location with your original receipt.
Exclusions and restrictions
Hot Topic does not accept returns on a wide variety of items marked as final sale, including beauty products, makeup, fragrances, body jewelry, candy, consumables, clearance purchases, blind box collectibles, opened electronics, gift cards, Halloween costumes, fashion masks, and opened vinyl records or CDs. Swimwear is final sale if worn or tags are missing. Bulk purchases of more than 4 bags or mini backpacks, or 5 or more of any other item, are also final sale. Shoes may only be returned by mail, not in-store. Bags purchased in-store or online have a shortened return window of 7 days. Defective merchandise qualifies for a refund within 90 days of purchase.
Refunds
Your refund will be issued to your original form of payment. If you paid by an unknown method or do not have your receipt, Hot Topic will issue a gift card credit for the current selling price of the item. Processing takes up to 2 weeks after Hot Topic receives your return, followed by up to 7 additional business days for the refund to appear.
Frequently asked questions
How long do I have to return something to Hot Topic?
The standard return window is 30 days from purchase. However, some categories have different windows: bags are returnable for 7 days from in-store purchase or online delivery, and defective merchandise can be returned within 90 days.
Do I have to pay to return my order?
Yes. If you return by mail, you are responsible for paying return postage. In-store returns at BoxLunch locations are free.
Can I return shoes in-store?
No. Shoes may only be returned by mail, not in-store.
What if I don't have my receipt?
You can still return the item, but if the original payment method cannot be identified, Hot Topic will issue a gift card credit for the current selling price instead of a refund to your original payment method.
Are beauty products and makeup returnable?
No. Beauty products, makeup, and fragrances are marked as final sale and cannot be returned.
Can I exchange an item instead of returning it?
No. Hot Topic does not offer exchanges. If you want a different item, you must return the original purchase and place a new order.
How long does it take to get my refund?
Processing takes up to 2 weeks after Hot Topic receives your return. Once processed, the refund takes up to 7 additional business days to appear in your account or on your original payment method.