HerRoom Return Policy | WikiReturnPolicy.com

HerRoom allows returns within 30 days of purchase. Items must be unworn, unwashed, odor-free, and in original packaging with tags attached to be eligible. Return shipping is not free, though you may purchase a pre-paid label for $7.50, which is deducted from your refund credit.

How returns work

To return an item, visit HerRoom's Start Return page and sign in or begin a guest return. From there, you can print your mailing label and send your package back to the retailer.

Exclusions and restrictions

Final sale items cannot be returned. Items that are worn, washed, odorous, or missing original tags are not eligible for return. Damaged or unsaleable items will not be credited or refunded. The retailer does not publish a list of product categories that are excluded from returns beyond these conditions.

Refunds

Refunds are issued to your original payment method. Once HerRoom receives and processes your return, you can expect the credit within 5 business days.

Frequently asked questions

How long do I have to return something to HerRoom?

You have 30 days from your purchase to return eligible items.

Do I have to pay for return shipping?

Yes, return shipping is not free. You may purchase a pre-paid return label for $7.50, which will be deducted from your refund credit.

What condition must items be in to return them?

Items must be unworn, unwashed, and odor-free. Original tags must be attached, and the item must be in its original packaging.

Can I return a final sale item?

No. Final sale items are excluded from returns under HerRoom's policy.

What if my item arrives damaged?

Damaged items will not be credited or refunded. You may request a return, but you would be responsible for return shipping costs.

How long does it take to get my refund?

After HerRoom receives your return, the refund is processed to your original payment method within 5 business days.

Can I return a gift without a receipt?

HerRoom does not offer gift receipts, and packing slips do not include pricing information for gift purposes. The retailer does not state whether gifts can be returned without a receipt.

What you cannot return

Final sale items , Retailer policy excludes final sale merchandise

Damaged or unsaleable items , Not credited or refunded upon return

Worn, washed, or odorous items , Must be unworn, unwashed, odor-free for return eligibility

Items without original tags , Original tags must be attached

How your refund comes back

You paid with	Refund comes back as
Original credit card or account	Credit to original form of payment

Damaged or defective items

Damaged items will not be credited. Customer may request return at customer's expense.

Gift returns

Gift receipts not available; packing slips include no pricing information for gift purposes.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field	Quoted from the retailer
Return window days	send it back in new condition within 30 days for a refund
Exchange window days	send it back in new condition within 30 days for a refund
Free return shipping	If you are returning an item, you are responsible for the return shipping cost.
Return shipping fee	A $7.50 fee will be deducted from your refund.
Original packaging required	contained in original packaging
Refund method	Items returned within 30 days will receive a credit back on the initial credit card or account.
Refund processing days	Please allow up to five business days for processing after your package is received.

Return policies for similar stores

Store	Return window
Adore Me return policy	30 days
Agent Provocateur return policy	28 days
Andie return policy	14 days
Aspiga return policy	14 days
Bombas return policy	30 days
Boux Avenue Limited return policy	28 days

Store

Return window

Adore Me return policy

30 days

Agent Provocateur return policy

28 days

Andie return policy

14 days

Aspiga return policy

14 days

Bombas return policy

30 days