FUNNYFUZZY allows returns within 30 days of purchase. You must obtain return authorization from customer support before shipping items back, and you need to provide proof of purchase along with documentation of any defect.
How returns work
Returns are processed by mail. Contact FUNNYFUZZY customer support at [email protected] to request return authorization. After receiving your Return Confirmation Email, you have 14 calendar days to ship the product back to the warehouse address. You must include original proof of purchase and, for quality issues, clear photos or videos of the defect.
Exclusions and restrictions
FUNNYFUZZY does not accept returns for pet-caused damage including chewing, scratching, tearing, and trampling. Items showing normal wear and tear from usage or environmental factors are also non-returnable. Human-caused damage from improper use, modification, or intentional damage is excluded as well. If you received a gift with your order, you must return all items from the original order together, including any free gifts.
Refunds
Refunds are issued to your original payment method. If you paid by credit or debit card, the refund appears within 7 business days. Other payment methods receive refunds within 20 calendar days. Your package will be inspected within 5 business days of arrival at the warehouse before the refund is processed.
Frequently asked questions
Do I have to pay for return shipping?
If you are returning an item due to a quality issue or defect, FUNNYFUZZY covers the return shipping cost. If you are returning an item that is not defective, you pay for return shipping.
What counts as proof of purchase?
A valid proof of purchase is required even without a physical receipt. An order confirmation email screenshot or your order number is acceptable.
Do I need the original packaging?
Yes, items must be returned in original packaging.
How long does it take to get my refund?
After the warehouse inspects your package within 5 business days, you will receive refund notification. Credit and debit card refunds process within 7 business days. Other payment methods take up to 20 calendar days.
What if the item I want is out of stock for an exchange?
FUNNYFUZZY will prioritize replacing your item with the same model and specifications. If that product is unavailable, the retailer will offer a similar product of equal value or issue a refund instead.
How do I start a return?
Email [email protected] to request return authorization. For quality issues, provide clear photos or videos of the defect along with your valid proof of purchase. You will receive a Return Confirmation Email with shipping instructions.
Can I return a gift?
Gift returns are treated the same as regular returns. However, you must return all items from your original order together, including any free gifts that came with it.