FOCO allows returns within 30 days of purchase by mail. You must contact customer service to initiate a return and obtain a return label, and you are responsible for return shipping costs. Refunds are issued within 7 to 10 business days of FOCO receiving your item.
How returns work
Returns are handled by mail only. You must contact FOCO customer service at [email protected] with your order number and reason for return. FOCO will provide a return label and instructions. Ship your item with original hangtags, instructions, and packaging using the provided label.
Exclusions and restrictions
FOCO designates certain items as Final Sale and does not accept returns on them. These include undergarments, socks, swimwear, face coverings, and custom or personalized items. If merchandise arrives damaged or defective, you may return it for free with a full refund by submitting a claim within 30 days of the shipping date.
Refunds
Refunds are credited to your original payment method if you used a credit card. If original packaging is missing, your refund is issued as store credit instead. The cost of the return shipping label is deducted from your refund. Processing takes 7 to 10 business days after FOCO receives your item.
Frequently asked questions
How long do I have to return something to FOCO?
You have 30 days from purchase to return most items. Items marked as Final Sale, including undergarments, socks, swimwear, face coverings, and custom or personalized items, cannot be returned.
Do I have to pay for return shipping?
Yes. The cost of the return shipping label that FOCO provides will be deducted from your refund. If your item arrives damaged or defective, FOCO covers return shipping costs.
What condition must my item be in to return it?
Your item must be in original packaging with hangtags and instructions intact. If your original packaging is missing, FOCO will issue a refund as store credit rather than refunding your original payment method.
How do I start a return?
Email FOCO customer service at [email protected] with your order number and the reason for your return. FOCO will send you a return label and shipping instructions.
When will I receive my refund?
Refunds are processed within 7 to 10 business days after FOCO receives your returned item. Refunds go to your original payment method if you used a credit card, or as store credit if original packaging is missing.
Can I exchange an item instead of returning it?
FOCO does not process direct exchanges. Your return is processed as a refund, and you must place a new order for the exchange item. The new order ships within 10 to 14 days of FOCO receiving your return.
What if my item arrives damaged?
You must submit a damage claim within 30 days of the shipping date. FOCO covers return shipping for damaged or defective items and issues a full refund.