Fleshlight allows returns within 30 days of purchase, but only for unopened and unused items. You must obtain an RMA number from customer service before shipping your return, and you pay for return shipping yourself.
How returns work
Returns are processed by mail only. Contact Fleshlight customer service to request an RMA number, then write that number on the outside of your package and ship the unopened item to the Austin, TX address provided. Allow ten business days for refund processing after the company receives your return.
Exclusions and restrictions
Opened or used items cannot be returned. Returns sent without an RMA number on the package exterior cannot be processed. However, defective or incorrect items qualify for replacements within 90 days if you provide photo verification. The retailer does not publish other exclusions or restrictions beyond these.
Refunds
Refunds are issued as credit card reimbursement to your original payment card within ten business days of receipt. The original shipping fee is deducted from your refund amount.
Frequently asked questions
Do I have to pay to ship my return?
Yes. Fleshlight does not cover return shipping costs. You pay to send your item back to the Austin, TX address.
What is the return window?
The standard return window is 30 days from purchase for unopened and unused items. If your item is defective or incorrect, you have 90 days to request a replacement with photo verification.
Do I need a receipt to return?
The retailer's policy lists receipt requirements as conditional, but does not specify the exact conditions. Contact customer service for clarification on your specific situation.
What is an RMA number and why do I need one?
An RMA number is a reference code you must obtain from Fleshlight customer service before returning an item. You write this number on the outside of your package, and returns without an RMA on the exterior cannot be processed.
How long does it take to get my refund?
Refunds are processed within ten business days after Fleshlight receives your return. The refund goes back to your original credit card, minus the original shipping fee.
Can I exchange an item instead of returning it?
Exchanges are available only for defective or incorrect items and require photo verification. The retailer does not mention exchanges for other reasons such as change of mind.
Can I return an opened or used item?
No. Fleshlight accepts returns only for unopened and unused items. If your item is defective or incorrect, you may request a replacement instead within 90 days with photo verification.