FireStarToys.com allows returns by mail within 14 days of receipt under its distance selling cancellation policy. You are responsible for return shipping costs. Items must be returned in original packaging.
How returns work
To return an item, you must notify FireStarToys.com of your intention to cancel. The standard return method is by mail. For items that arrive damaged or faulty, contact Customer Support within 14 days of receipt with photographs of the damage or defect.
Exclusions and restrictions
Custom-made or personalised items cannot be returned under the retailer's cancellation policy.
Refunds
Refunds are issued to your original payment method. For damaged or faulty items, you may also choose a replacement or store credit instead of a refund.
Frequently asked questions
How long do I have to return something?
You have 14 days from receipt to initiate a return or report a damaged or faulty item. For damaged or defective products, you must contact Customer Support within this 14-day window and provide photographs of the damage.
Do I have to pay for return shipping?
Yes. You are responsible for all return shipping costs. FireStarToys.com does not provide free return shipping.
Do I need my receipt to return something?
A receipt is required for damaged or faulty item claims. If you do not have your original receipt, you can provide a photo of your received order paperwork instead.
Do items have to be in original packaging?
Yes. Items must be returned in their original packaging to be eligible for return.
How will I get my refund?
Refunds are issued to the original payment method you used for your purchase.
Can I get a replacement instead of a refund?
For damaged or faulty items, you can request a replacement as an option. You may also choose store credit instead of a refund or replacement.
Can I return a personalized item?
No. Custom-made or personalised items are not returnable under FireStarToys.com's cancellation policy.