Firebox allows returns within 100 days of purchase, with free return shipping. You can return items by mail after contacting customer service for return instructions.
How returns work
To return an item, contact Firebox customer service at [email protected] to receive return instructions. Once you have those instructions, mail the item back and keep your proof of postage with the shipment.
Exclusions and restrictions
Firebox publishes an exception for personalised products. Damaged or incorrect personalised items are exchanged free of charge within the 100 day window, with no questions asked.
Refunds
Refunds are processed within 10 days after the retailer receives your returned item. Return shipping is free.
Frequently asked questions
How long do I have to return something to Firebox?
You have 100 days from the date of purchase to return an item to Firebox.
Do I have to pay for return shipping?
No. Firebox offers free return shipping on all returns.
Do I need a receipt to return an item?
A receipt is required conditionally. The retailer does not specify the exact conditions under which a receipt is or is not needed.
What if my item arrived damaged or defective?
Contact Firebox customer service at [email protected] with a photo of the damage or defect. For personalised products that are damaged or incorrect, the retailer will exchange the item free of charge with no questions asked.
Can I exchange an item instead of returning it for a refund?
Yes. You can exchange faulty, damaged, or unwanted items within 100 days. Contact [email protected] to arrange an exchange. Personalised items that are damaged or incorrect will be exchanged free of charge.
How long does it take to get my refund?
Refunds are processed within 10 days after Firebox receives your returned item.
What do I need to do when I mail my return?
Keep your proof of postage when returning the item. This documents that you shipped the item back to Firebox.