Extract Labs allows returns within 7 days of delivery. You must contact the company to initiate a return, and you are responsible for return shipping costs unless you purchase a return label from Extract Labs for an additional fee.
How returns work
To return an item, contact Extract Labs by phone or email to begin the process. You may then either purchase your own return shipping label or request one from the company for an additional fee. Once you have a label, ship your items back within 7 days of delivery.
Exclusions and restrictions
Extract Labs designates certain products as non-returnable, as marked on the website. The retailer does not publish a detailed list of excluded categories. Additionally, all products are sold as-is with no expressed or implied warranties, including warranties of merchantability and fitness for a particular purpose.
Refunds
Refunds are credited back to your original payment method. The processing time is approximately 7 business days after the company receives your return.
Frequently asked questions
How long do I have to return something?
You have 7 days from the date of delivery to return your item. You must ship it back within this window.
Do I have to pay for return shipping?
Yes. You can either purchase your own return shipping label or request one from Extract Labs for an additional fee. The retailer does not offer free return shipping.
How do I start a return?
Contact Extract Labs by phone or email to initiate the return process. They will provide instructions on how to proceed.
How long does it take to get my refund?
Once Extract Labs receives your return, refunds are processed in approximately 7 business days. The money is credited back to the payment method you used for your original purchase.
What if my item arrives damaged or defective?
Extract Labs handles damaged or defective items at its discretion, offering either a product replacement or a refund of the purchase price. However, all products are sold as-is with no warranties.
Are there items I cannot return?
Yes. Extract Labs marks certain products as non-returnable on its website. You should check the product page to see if an item is eligible for return before making your purchase.
Do I need the original packaging to return an item?
Original packaging is required in some cases but not all. The retailer does not provide detailed specifications about when packaging is required, so you should contact them when initiating your return for clarification.