Entertainment Earth

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
90 days
Free return shipping
Conditional
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
1-2 billing cycles
Restocking fee
Not specified

Entertainment Earth allows returns within 90 days of purchase. Items must be returned unopened in original packaging, and you will need to obtain an RMA number before shipping anything back.

How returns work

You must request an RMA number from Entertainment Earth's online Returns Department. Once you have the number, return your unopened items in their original packaging along with the RMA number, following the return shipping instructions provided by the retailer.

Exclusions and restrictions

Entertainment Earth does not accept returns on bulk purchases (defined as 4 or more quantities of the same item), trading card packs (which may be opened, searched, or resealed), or orders placed through a third-party agent or forwarder. The retailer does not publish a comprehensive list of other exclusions.

Refunds

Refunds are issued to your original payment method and typically process within 1 to 2 billing cycles. Return shipping fees vary depending on the reason for the return. If a product arrived damaged, Entertainment Earth will credit your original shipping charges.

Frequently asked questions

How long do I have to return something?

You have 90 days from purchase to return an item. The item must be unopened and in its original packaging.

Do I need a receipt to return something?

You do not need a receipt. However, you must obtain an RMA number from Entertainment Earth's online Returns Department before returning any item.

Is return shipping free?

Return shipping fees vary depending on the reason for your return. The retailer does not specify which reasons qualify for free return shipping.

When will I get my refund?

Refunds are processed within 1 to 2 billing cycles and returned to your original payment method.

Can I return trading cards?

No. Entertainment Earth does not accept returns on trading card packs because they may be opened, searched, or resealed.

What if my item arrived damaged?

You can return the damaged item for a refund. Entertainment Earth will also credit your original shipping charges.

What happens if I ordered through a forwarding service?

Entertainment Earth does not accept returns on orders placed through a third-party agent or forwarder, as the company is not responsible for loss after delivery.

How you can return an item

  • By mail , RMA number required; instructions provided

Step by step

  1. Obtain an RMA number from the online Returns Department.
  2. Return items unopened in original packaging with RMA number.
  3. Ship items according to provided return instructions.

What you cannot return

  • bulk purchases , defined as 4+ quantities of same item
  • trading cards , packs may be opened, searched, or resealed
  • orders via agent/forwarder , company not responsible for loss after delivery

Returning without a receipt

RMA number required for all returns; no alternative mentioned

Exchanges

Replacements may not be available for sold-out items; refund issued instead

Damaged or defective items

Original shipping charges credited only for damaged products

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days return most unused/unopened items sold by Entertainment Earth within 90 days from the receipt of your shipment
Free return shipping Depending on the return reason, you may be responsible for the cost of return shipping.
Return shipping fee Depending on the return reason, you may be responsible for the cost of return shipping.
Receipt required Complete, detailed instructions to return item(s) will be provided to you along with a Return Merchandise Authorization (RMA) number.
Original packaging required Items must be returned unopened, in their original condition and packaging (items sent to you in mint condition must be returned in mint condition), in their entirety (no partial cases), without missing parts
Refund method Your form of payment will be credited for the price of the items plus applicable tax.
Refund processing days Please allow one to two billing cycles for any refund to show up on your statement.

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Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.