Dr. Dabber offers a 30-day return window for most purchases made directly through DrDabber.com. Returns must be sent by mail, and you are responsible for return shipping costs. A 15 percent restocking fee applies to returned items.
How returns work
To initiate a return, contact [email protected] before sending your item. Returns are processed by mail only, and you must cover the cost of return postage. Items must be in original packaging.
Exclusions and restrictions
Dr. Dabber does not accept returns on opened or used products, shipping fees, or items purchased from unauthorized retailers. Only purchases made directly through DrDabber.com are eligible for refunds. The retailer does not publish a comprehensive list of additional exclusions.
Refunds
The retailer does not state when refunds are processed or how long they take to appear in your account. Refunds do not include return shipping costs or the 15 percent restocking fee.
Frequently asked questions
How long do I have to return an item?
You have 30 days from purchase to return an item to Dr. Dabber. The return must be authorized before you send it. Contact [email protected] to start the process.
Do I have to pay for return shipping?
Yes. You are responsible for paying return postage when you send the item back to Dr. Dabber. Return shipping is not free.
What is the restocking fee?
Dr. Dabber charges a 15 percent restocking fee on returned items. This fee is deducted from your refund.
Can I return items purchased from a third party retailer?
No. Dr. Dabber only offers refunds for items purchased directly through DrDabber.com. Products bought from unauthorized retailers are not eligible for return.
Do I need a receipt to return something?
If you purchased directly from DrDabber.com, the retailer does not specify whether a receipt is required. If you purchased from a third party, you will need proof of purchase, though the retailer notes that only DrDabber.com purchases are returnable.
What if my product is damaged or defective?
Damaged or defective items are covered under Dr. Dabber's warranty, which runs 1 to 2 years depending on the product. Contact support with your order details to make a claim. Glass and cosmetic issues are not covered by warranty.
Can I return an opened or used product?
No. Dr. Dabber does not accept returns on opened or used items. Items must be unopened and unused to be eligible for return.