DankStop allows returns within 2 days of delivery. You must file your return online within this window and obtain an RMA number before shipping the item back. A 15 percent restocking fee applies to all returns.
How returns work
Returns are processed by mail. You must file a return within 48 hours of delivery by contacting DankStop support via live chat or email at [email protected]. After you receive an RMA number, you can either use a prepaid shipping label provided by the retailer or ship the item back on your own.
Exclusions and restrictions
Used products cannot be returned under any circumstances. The retailer does not publish a list of other non-returnable items beyond used merchandise.
Refunds
Refunds are issued to your original payment method or as store credit, at your option. The retailer processes refund issuance within 1 to 2 days. Your bank may require an additional 2 to 4 days to clear the funds. If you use the prepaid return label, the return shipping fee is deducted from your refund.
Frequently asked questions
How long do I have to return an item to DankStop?
You have 2 days from delivery to file a return. You must contact DankStop support and receive an RMA number within this 48-hour window to proceed with your return.
What is the restocking fee at DankStop?
DankStop charges a 15 percent restocking fee on all returns.
Do I have to pay for return shipping?
DankStop offers a prepaid return shipping label at no upfront cost to you. However, if you choose to ship the item back on your own, or if you use the prepaid label, the return shipping fee will be deducted from your refund.
Can I return a used product?
No. DankStop does not accept used items under any circumstances.
How long does it take to receive my refund?
DankStop issues refunds within 1 to 2 days. After issuance, your bank may require an additional 2 to 4 business days to clear the funds into your account.
Can I get an exchange instead of a refund?
Yes. You can request an RMA number to return your original item and receive store credit to purchase a different item. If you received the wrong item, contact DankStop support for correction.
What payment methods does DankStop accept for refunds?
Refunds are issued to your original payment method or as store credit. This applies regardless of which payment method you used to make your purchase.