Dame Products allows returns within 60 days of purchase at no shipping cost to you. All returns must be initiated by contacting the company's customer service team rather than through in-store or direct mail options.
How returns work
To return an item, you must contact Dame Products customer service at [email protected]. The company does not accept physical returns by mail. Once you initiate a return through customer service, the retailer will provide instructions for sending your item back.
Exclusions and restrictions
The retailer does not publish a list of excluded or non-returnable items. However, Dame Products offers a separate three-year warranty on defective products when you provide proof of purchase, regardless of where you originally bought the item.
Refunds
If you purchased with a gift card, your refund will be issued as a credit back to that gift card. The policy does not state how long refunds take to process or specify refund methods for other payment types.
Frequently asked questions
How long do I have to return something?
You have 60 days from the date of purchase to return an item to Dame Products.
Do I have to pay for return shipping?
No. Dame Products covers the cost of return shipping at no charge to you.
Can I return items by mail or in a store?
Dame Products does not accept physical mail returns or in-store returns. You must contact the customer service team at [email protected] to initiate any return.
How will I get my refund if I paid with a gift card?
Your refund will be credited back to your gift card. The retailer does not state how long this process takes.
What if my product is broken or defective?
Dame Products offers a three-year warranty on defective products if you can provide proof of purchase. This warranty applies regardless of where you originally bought the item. You should contact customer service to discuss warranty claims.
Does the policy say anything about refund timing?
The retailer does not state how long it takes for refunds to be processed after you return an item.
Do I need a receipt to return something?
The policy does not specify whether a receipt is required for returns, though proof of purchase is required to use the three-year warranty on defective items.