Chrome Industries allows returns within 30 days of purchase for items in like-new condition with original packaging intact. Returns must be initiated through their online portal and the customer pays return shipping. Refunds are issued to the original form of payment within 12 business days of receipt.
How returns work
You initiate a return by visiting Chrome Industries' return portal with your email address and order number. You must ensure your items are unwashed, unworn, and in original packaging. You then use the provided return shipping label to send your items back within the 30-day window. For international returns, you may use the Global-e portal or arrange your own shipping.
Exclusions and restrictions
Final Sale items are not returnable. Items purchased from other retailers cannot be returned to Chrome Industries. Washed or worn items are also excluded, as Chrome Industries only accepts returns for merchandise in like-new condition. The retailer does not publish a comprehensive list of other non-returnable categories beyond these.
Refunds
Refunds are issued to your original form of payment. Processing takes 12 business days after the retailer receives your return. If your item was a gift, the refund is issued to the original purchaser rather than the recipient.
Frequently asked questions
How much does return shipping cost?
Return shipping costs a flat rate of $9 for domestic US returns. You are responsible for paying this fee. International returns incur customer-paid shipping costs, though you may use the Global-e portal as an option for international shipments.
Do I need a receipt to return an item?
A receipt is required conditionally. You will need to provide your email address and order number when you visit the return portal, which verifies your purchase.
What condition must my item be in to return it?
Your item must be in like-new condition, meaning it cannot be washed or worn. It must also be in its original packaging. Items that show signs of wear or use are not eligible for return.
How long does it take to get my refund?
Once Chrome Industries receives your return, refunds are processed within 12 business days and issued to your original form of payment.
Can I exchange an item instead of returning it?
Chrome Industries does not offer exchanges. If you need a different size or style, you must return the item and place a new order.
Does Chrome Industries cover defective items?
Yes. Chrome Industries provides a lifetime warranty on bags and a one-year warranty on footwear and apparel against manufacturing defects. This warranty does not cover wear and tear or damage from use.
What if I received a Chrome Industries item as a gift?
You can still return the item, but any refund will be issued to the original purchaser rather than to you.