Charming Charlie allows returns by mail within 7 days of purchase for a full refund to your original form of payment. Returns after 7 days are eligible for site credit only, up to 30 days total. All returns require original packaging and incur an $8 shipping fee.
How returns work
You initiate a return by clicking the return request link on the website. You will receive return instructions within 1 to 2 days. Once you have those instructions, you pack your item in its original packaging and send it back by mail using the provided shipping label. The $8 return shipping fee will be deducted from your refund or credit.
Exclusions and restrictions
Fragming and Beauty Items and Swimwear are final sale and cannot be returned. The retailer does not publish other exclusions or restrictions beyond these categories.
Refunds
Refunds are issued in your original form of payment if you return within 7 days of purchase. Returns made after 7 days but within 30 days receive site credit only. Return shipping fees of $8 are applied to all mail returns.
Frequently asked questions
How many days do I have to return something?
You have 7 days to return an item for a full refund to your original payment method. You may also return within 30 days total, but refunds after 7 days are issued as site credit only.
Do I have to pay for return shipping?
Yes. All mail returns incur an $8 shipping fee, which is deducted from your refund or credit. The retailer provides a shipping label with your return instructions.
Can I return without a receipt?
Receipt requirements are conditional and depend on your specific situation. The retailer's published policy does not detail when a receipt is required versus optional.
Do items need to be in original packaging?
Yes. All returns must include the original packaging. Items returned without original packaging may not be accepted.
Can I return fragrance or swimwear?
No. Fragrance and Beauty Items and Swimwear are final sale and cannot be returned under any circumstances.
How long does it take to get my refund?
The retailer does not publish specific refund processing times. Your return instructions, received within 1 to 2 days of your request, may contain additional details about when your refund will be processed.
What if I return after 7 days?
You can return within 30 days total, but returns after 7 days are refunded as site credit only rather than to your original payment method.