Coach allows you to return items within 30 days of purchase. You can return online or in-store purchases at Coach or Coach Outlet stores, or by mail to their returns center in Jacksonville, Florida.
How returns work
You have two main return routes. You can return items in person at any Coach or Coach Outlet store, whether you purchased online or in-store. Alternatively, you can return by mail using a pre-paid label, or you can arrange your own shipment via UPS, USPS, or FedEx to the returns address in Jacksonville, Florida.
Exclusions and restrictions
Coach does not accept returns on customized Coach Create pieces, monogrammed hangtags, or cut-to-size belts, as these are considered final sale items. Shipping costs and gift box fees are also non-refundable. Sale items (excluding final sale merchandise) follow the same 30-day return window as regular-priced items.
Refunds
Refunds are processed to your original payment method and take 7 to 10 business days to process, plus 1 to 2 additional billing cycles to appear. If you purchased with a gift receipt, you will receive a Coach Merchandise Card (store credit) instead of a refund to your original payment method. When using the pre-paid return label by mail, Coach deducts a $7 shipping fee from your refund.
Frequently asked questions
How long do I have to return an item to Coach?
You have 30 days from purchase to return most items. This window applies to both regular-priced and sale items (excluding final sale merchandise). The return period is the same whether you purchased in-store or online.
Can I return something I bought online at a Coach store?
Yes. Coach accepts returns of online purchases at any Coach or Coach Outlet store for a full refund. You do not need to return items by mail if you prefer to return in-store.
Is there a charge for returning items by mail?
If you use Coach's pre-paid return label, a $7 shipping fee will be deducted from your refund. You can avoid this fee by arranging your own shipment through UPS, USPS, or FedEx instead.
What condition must items be in to return them?
Items must be unworn and unused with all original tags, parts, and accessories included. Coach does not state whether original packaging is required, but tags and accessories must be present.
Do I need a receipt to return items?
Coach does not specify whether a receipt is required for all returns. The retailer does not publish this detail on their return policy.
How long does it take to get my refund after I return an item?
Refunds take 7 to 10 business days to process, plus 1 to 2 additional billing cycles to appear in your account. The total time depends on your financial institution.
What happens if I return an item purchased with a gift receipt?
Returns made with a gift receipt receive a Coach Merchandise Card (store credit) instead of a refund to your original payment method. This applies whether you return in-store or by mail.