Caudabe offers a 30-day return window for purchases made in the United States. Returns must be initiated by contacting support, and you are responsible for return shipping costs. Refunds are issued to your original form of payment.
How returns work
To return an item, contact Caudabe support at [email protected] to initiate the return process. You must ensure the item is in good condition and in its original packaging before shipping it back to Caudabe. You pay for return shipping.
Exclusions and restrictions
Original shipping fees are non-refundable. If you are in the European Union, you have 14 days to return items under EU Directive 2023/2673 withdrawal rights. For international orders outside the EU, you bear the cost of return shipping.
Refunds
Refunds are issued to the original form of payment you used for your purchase. The retailer does not publish a specific timeframe for when refunds will appear in your account.
Frequently asked questions
How long do I have to return my Caudabe purchase?
You have 30 days from purchase to return your item. If you are located in the European Union, you have 14 days under EU withdrawal rights.
Do I have to pay for return shipping?
Yes. Return shipping is your responsibility. For non-US orders, you pay the cost to ship the item back to Caudabe.
What condition must my return be in?
Your item must be in good condition and in original packaging when you return it. Contact support at [email protected] to initiate your return and receive shipping instructions.
Can I exchange instead of returning?
Yes. Caudabe offers 30-day exchanges for all products, whether domestic or international orders. Original packaging is not required for exchanges.
Will my original shipping fee be refunded?
No. Original shipping fees are non-refundable.
What if my item arrives damaged or defective?
Contact support at [email protected] with photos and your order details. The retailer will work with you on a resolution.
Does Caudabe offer a warranty?
Yes. Caudabe covers products with a 2-year warranty that includes up to two replacements. The warranty does not cover shipping, normal wear, misuse, accidents, or unauthorized modifications.