Casely

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
Not specified
In store return for online orders
Not specified
Refund processing time
Not specified
Restocking fee
Not specified

Casely allows you to return most items within 30 days of purchase. Returns must be in original packaging, and a $5 handling fee applies to cash refunds. Final Sale merchandise cannot be returned or exchanged.

How returns work

You can return items by mail. Casely provides pre-paid return labels for US orders, making the return process straightforward. International orders do not receive pre-paid labels. To start a return, you select your reason and initiate the return or exchange process through Casely.

Exclusions and restrictions

Final Sale merchandise is excluded from returns and exchanges. Casely does not publish a general list of non-returnable item categories beyond this exclusion.

Refunds

Refunds are issued as cash refunds, though Casely charges a $5 handling fee. The retailer does not state when refunds are processed or the refund method (such as original payment source or store credit).

Frequently asked questions

How long do I have to return something to Casely?

You have 30 days from purchase to return an item. The same 30-day window applies if you want to exchange an item instead of returning it for a refund.

Do I have to pay for return shipping?

Casely provides pre-paid return labels for orders shipped within the US, so you do not pay for return shipping. If your order was international, pre-paid labels are not provided.

Is there a fee when I get my refund?

Yes. Casely charges a $5 handling fee for cash refunds.

Does my item have to be in original packaging?

Yes. Items must be returned in original packaging to be eligible for a return or exchange.

Can I return Final Sale items?

No. Final Sale merchandise is excluded from Casely's return and exchange policy.

What if my item arrived damaged or defective?

You can report a defective item as your return reason. However, the item must be unused and in perfect condition at the time of return.

What are the steps to start a return?

Choose your reason for returning the item, then start the return or exchange process through Casely. The retailer does not publish detailed step-by-step instructions beyond these two steps on its policy page.

How you can return an item

  • By mail , Pre-paid return labels provided for US orders; international orders do not receive prepaid labels

Step by step

  1. Choose your reason for returning.
  2. Start the return or exchange process.

What you cannot return

  • Final Sale merchandise , Policy excludes final sale items from returns and exchanges

Damaged or defective items

Defective items accepted as return reason; must be unused and in perfect condition

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days We gladly accept any unused items that are in the original packaging and are in resellable condition for return or exchange within 30 days of the order date.
Exchange window days Merchandise must be exchanged within 30 days of the order date
Free return shipping Pre-paid return labels are sent, free of charge, for returns for store credit (US Only)
Return shipping fee Pre-paid return labels are sent, with a $5 handling fee, for returns for a cash refund
Original packaging required Merchandise must be accompanied by the original product packaging

Return policies for similar stores

Store Return window
Case Mate return policy 30 days
Caudabe return policy 30 days
Charming Charlie return policy 7 days
Chrome Industries return policy 30 days
Coach return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.