Case Mate allows you to return most items within 30 days of purchase. Returns are processed by mail, and refunds are issued within 14 days of the company receiving your return.
How returns work
To return an item, you must first opt in for return coverage at checkout or arrange your own return shipping. Then contact the Case Mate Returns Center to initiate your return. Once approved, you will receive a pre-paid return label in most cases to ship the item back by mail.
Exclusions and restrictions
Case Mate does not accept returns on cloth masks, mask filters, or Cleanscreenz Phone Cleaning Wipes due to their personal use nature. If you believe an item is defective, contact customer service within 30 days of purchase. View the warranty policy for replacement eligibility on defective products. International orders have different terms: orders shipped outside the EU have a 30-day return window with return shipping at your expense, while EU orders have a 14-day withdrawal period under EU Consumer Rights Directive with a prepaid label provided, though the return cost is deducted from your refund.
Refunds
Refunds are processed within 14 days of Case Mate receiving your returned item. If you are an EU customer, the cost of return shipping will be deducted from your refund amount.
Frequently asked questions
How long do I have to return something to Case Mate?
You have 30 days from your purchase date to return most items. However, if you are in the EU, you have 14 days under the EU Consumer Rights Directive. International orders outside the EU also have 30 days from the shipment date.
Do I have to pay for return shipping?
Return shipping is conditional. If you opt in for return coverage at checkout, a pre-paid return label is provided in most cases at no cost to you. If you arrange your own return shipping or do not opt in for coverage, you are responsible for the shipping fee. For EU orders, a prepaid label is provided, but the cost is deducted from your refund.
How long does it take to get my refund?
Case Mate processes refunds within 14 days of receiving your return.
Can I return cloth masks or cleaning wipes?
No. Case Mate does not accept returns on cloth masks, mask filters, or Cleanscreenz Phone Cleaning Wipes because of their personal use nature.
What if my item is defective?
If you believe your item is defective, contact customer service within 30 days of purchase. View the warranty policy for replacement eligibility. Defective items may be eligible for replacement rather than a return.
How do I start a return?
Contact the Case Mate Returns Center to initiate your return. They will provide instructions and a pre-paid return label in most cases for you to ship the item back by mail.
Do I need my receipt to return an item?
Case Mate does not publish information about receipt requirements for returns.