Campmor allows returns within 90 days of purchase when items are in original packaging and you have your receipt. Returns must be shipped prepaid to the Campmor Return Department in Paramus, New Jersey, and you will typically cover return shipping costs unless the item arrived damaged, defective, or incorrect.
How returns work
You must contact Campmor Customer Service if your item is damaged, defective, or incorrectly shipped. Then carefully package your merchandise and ship it prepaid to Campmor's Return Department in Paramus, New Jersey. Your return shipment should include a completed return form, a copy of your receipt or invoice, the reason for return, and your contact information. Allow 7 to 10 business days for the Returns Department to receive, inspect, and process your return.
Exclusions and restrictions
Campmor does not accept returns on face masks, buffs and balaclavas, climbing gear and safety equipment, underwear including base layers, swimsuits and bathing suits, and gift cards. The retailer does not publish a comprehensive list of other exclusions beyond these non-returnable items.
Refunds
Refunds are issued to your original payment method. If you paid by credit card, the refund appears 3 to 5 business days after processing. If you paid by check or money order, you will receive a refund by check. For defective merchandise returned within 90 days with proof of purchase, Campmor handles the return. After 90 days, you must contact the manufacturer directly regarding their warranty.
Frequently asked questions
How long do I have to return something to Campmor?
You have 90 days from purchase to return an item. Your item must be in original packaging and you must have your receipt.
Do I have to pay for return shipping?
You pay for return shipping unless the item arrived damaged, defective, or incorrect. In those cases, contact Campmor Customer Service about your return options.
Do I need a receipt to return something?
Yes, you need your receipt or invoice to process a return. Include a copy of it with your return shipment.
Can I exchange an item for a different size or color?
Campmor does not offer direct exchanges. You must place a new order for the different size, color, or item and then return your original merchandise according to the standard return policy.
Can I return face masks, underwear, or swimsuits?
No. Face masks, buffs and balaclavas, underwear including base layers, swimsuits and bathing suits, climbing gear and safety equipment, and gift cards are not returnable.
When will I get my refund?
Allow 7 to 10 business days for the Returns Department to receive, inspect, and process your return. After processing, refunds to credit cards appear in 3 to 5 business days. Refunds by check take longer to arrive.
What should I include when I ship my return?
Include a completed return form, a copy of your receipt or invoice, the reason for your return, and your contact information. Ship everything prepaid to the Campmor Return Department in Paramus, New Jersey.