CADDIS allows you to return most items within 60 days of purchase by mail. Returns are subject to an $8 flat shipping fee charged to your account. Refunds are issued as instant credit or refund and arrive within 5 to 7 business days.
How returns work
You can return items by mail using a US Postal Service label that CADDIS provides via email. To start a return, locate your order number on your order confirmation email or packing slip, then use the Exchange and Returns portal. After you affix the label and place the package in your mailbox, you will be charged the $8 flat return shipping fee. Your refund will arrive within 5 to 7 business days.
Exclusions and restrictions
Sale items marked as final sale cannot be returned. For items that arrive damaged or defective, CADDIS offers a warranty process rather than standard returns. You may submit a warranty request form within one year of purchase for review and receive a response within 1 to 2 business days.
Refunds
Refunds are issued as instant credit or refund to your original payment method. Processing takes 5 to 7 business days from the time you initiate your return through the portal.
Frequently asked questions
How long do I have to return an item?
You have 60 days from purchase to return most items. Sale items marked as final sale cannot be returned.
Do I need a receipt to return something?
You do not need a physical receipt. Instead, you must locate your order number from your order confirmation email or the packing slip that came with your order.
How much does return shipping cost?
CADDIS charges a flat $8 return shipping fee. This fee is charged to your account when you initiate the return through the Exchange and Returns portal.
Can I exchange an item instead of returning it?
Yes, you can exchange items within 60 days of purchase. Exchanges are free, and you receive instant credit with no additional shipping fees. You can shop for your replacement item with no extra charge.
How do I return an item by mail?
Find your order number on your confirmation email or packing slip. Enter it into the Exchange and Returns portal to receive a US Postal Service label via email. Affix the label to your package, place it in your mailbox, and accept the $8 shipping fee.
When will I get my refund?
Refunds are processed within 5 to 7 business days after you initiate your return. You will receive the refund as instant credit or a refund to your original payment method.
What if my item arrives damaged?
CADDIS offers a warranty process for damaged or defective items. You may submit a warranty request form within one year of purchase, and CADDIS will respond within 1 to 2 business days.