Burton Snowboards

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
No
Receipt required
Conditional
In store return for online orders
Yes
Refund processing time
7 to 14 days
Restocking fee
Not specified

Burton Snowboards allows you to return most online purchases within 30 days of delivery. Returns may be made by mail or at Burton-owned Flagship stores in the United States. Items must be unused, in original condition, and in original packaging.

How returns work

You can return online purchases either by mail or at a Burton-owned Flagship store. For mail returns, use the return portal to generate a shipping label. You will be responsible for a $9.95 return shipping fee, which will be deducted from your refund. In-store returns of online purchases are available at Burton-owned Flagship locations.

Exclusions and restrictions

The following items cannot be returned: spare parts, final sale items, gift cards, and electronic gift cards. All other items must meet the condition requirements (unused, in original condition, and in original packaging) to be eligible for return.

Refunds

Refunds are issued to your original form of payment. Processing takes 7 to 14 days after Burton receives your return.

Frequently asked questions

Do I have to pay for return shipping?

Yes. Mail returns incur a $9.95 shipping fee, which will be deducted from your refund. In-store returns at Burton-owned Flagship stores do not require you to pay shipping.

How long do I have to return something?

You must initiate your return within 30 days of the delivery date of your order.

Can I return items to any Burton store?

Online purchases may only be returned at Burton-owned Flagship stores. Burton does not specify whether all Burton locations are Flagship stores, so you should confirm with the specific store before visiting.

Do I need a receipt to return something?

For online purchases, you need your order number and the email address associated with your purchase. For in-store purchases, you need either the receipt or your Burton.com order number.

What condition must items be in to return them?

Items must be unused, in original condition, and in original packaging. This requirement applies to all returns.

Can I exchange an item instead of returning it for a refund?

No. Burton does not offer exchanges. You must return the item for a refund and then place a new order for the item you want.

When will I get my refund?

Refunds are processed 7 to 14 days after Burton receives your return. The refund goes back to your original form of payment.

How you can return an item

  • In store , Online purchases may be returned at Burton-owned Flagship stores.
  • By mail , Online purchases via return portal with $9.95 shipping deduction.

Step by step

  1. Ensure items are unused, in original condition, and original packaging.
  2. For online purchases, use return portal or visit Burton-owned Flagship store.
  3. Generate shipping label through return portal for mail returns.
  4. Ship items within 30 days of delivery date.

What you cannot return

  • Spare parts , Ineligible category
  • Final Sale items , Marked as Final Sale
  • Gift Cards , Ineligible category
  • Electronic Gift Cards , Ineligible category

Returning without a receipt

For in-store purchases, receipt or Burton.com order number required. Online purchases require order number and purchasing email.

Exchanges

No exchanges offered. Return for refund within 30 days and place new order.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days We accept returns within 30 days of the delivery date.
Free return shipping A $9.95 shipping charge will be deducted from the refund when using the shipping label Burton offers in the return portal.
Return shipping fee A $9.95 shipping charge will be deducted from the refund when using the shipping label Burton offers in the return portal.
Receipt required To receive a full refund to the original form of payment, you will need to provide the receipt or the Burton.com order number.
Original packaging required To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
Refund method You can expect a full refund for the cost of the merchandise to the original form of payment 7 to 14 days of Burton receiving your return.
Refund processing days You can expect a full refund for the cost of the merchandise to the original form of payment 7 to 14 days of Burton receiving your return.
In store return for online On-line purchases from Burton.com may be returned at a Burton-owned Flagship store or returned to Burton via the return portal with the order number and purchasing email.

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Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.