5.11 Tactical US allows returns within 90 days of purchase. You may return items in store, by mail, or exchange them either online or in person at 5.11 retail locations. Some items are marked final sale and cannot be returned.
How returns work
You can return online purchases in store at any 5.11-owned retail location with proof of purchase and your original payment method. You may also return items by mail through the online return process. For in-store purchases, you return them in store. To start a mail return, click to initiate your return online and follow the return instructions provided.
Exclusions and restrictions
Closeout items, underwear, face masks, promotional items, and altered or embellished items are not returnable. Patches are final sale except when damaged or defective. Gift cards are not returnable or refundable. International purchases are not accepted for return. For defective third party products, you must contact the manufacturer.
Refunds
Refunds are processed to your original payment method within 5 to 10 business days. However, if you paid by PayPal or Affirm, your refund will be issued as a store credit gift card instead.
Frequently asked questions
How long do I have to return something to 5.11 Tactical US?
You have 90 days from the date of purchase to return or exchange an item.
Can I return an online order in a store?
Yes. You can return online purchases at any 5.11-owned retail location if you have proof of purchase and your original payment method.
How do I start a return by mail?
Click to initiate a return through the online process, then follow the return instructions provided. Mail your item according to those instructions.
When will I get my refund?
Refunds are processed within 5 to 10 business days. The refund goes to your original payment method unless you paid by PayPal or Affirm, in which case you receive store credit as a gift card.
Can I return underwear or face masks?
No. Underwear and face masks are marked as final sale and cannot be returned.
What about exchanges?
You can exchange items within 90 days online by using the reason code 'exchange' and noting the item you want, or you can complete an exchange in store at any 5.11 retail location.
Do I need my receipt to return something?
The retailer does not state whether a receipt is required for all returns. For in-store returns of online purchases, you do need proof of purchase and your original payment method.