1st Phorm offers a 30-day return window under its 110% Money Back Guarantee, which allows returns for any reason. You must contact the retailer to request return approval before shipping your item back. Return shipping costs are paid by you.
How returns work
To return an item, you must first contact 1st Phorm to request return approval. Once approved, you may return the item by mail within 30 days of purchase. You are responsible for paying the return shipping cost.
Exclusions and restrictions
The retailer does not publish a list of excluded or restricted items in its stated return policy.
Refunds
Refunds are credited back to your original account. Processing takes 7 business days after the retailer receives your return, plus an additional 3 to 5 working days for your bank to process the credit.
Frequently asked questions
How long do I have to return something to 1st Phorm?
You have 30 days from the date of purchase to return an item. You must contact 1st Phorm to request approval before you ship the item back.
Does 1st Phorm pay for return shipping?
No. You pay the cost to ship your return to 1st Phorm.
What is the 110% Money Back Guarantee?
This guarantee allows you to return an item for any reason within the 30-day window. The retailer does not list specific exclusions to this guarantee.
When will I get my refund?
Refunds are processed 7 business days after 1st Phorm receives your return. Your bank will then take 3 to 5 additional working days to post the credit to your original account.
How will I receive my refund?
Your refund is credited back to the original account or payment method you used for purchase.
Do I need approval before I return an item?
Yes. You must contact 1st Phorm and request return approval before you ship your item back.